Luxury Front Desk Agent - Guest Experience Pro

Coury Hospitality; Frisco (TX); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

401K

401K match

Paid time off

Résumé du poste

Coury Hospitality is seeking a Front Desk Agent for the HALL Park Hotel in Frisco, TX. You will welcome guests, manage check-ins and check-outs, and provide a personalized, seamless stay.

The role emphasizes clear communication, problem solving, and teamwork with other hotel departments. A positive attitude and professional appearance help create memorable experiences. Weekend and holiday availability is required.

Qualifications

• Previous front desk, guest services, luxury hospitality, or customer service experience preferred.
• Excellent verbal and written communication skills with a polished, service-oriented approach.
• Strong attention to detail, organization, and multitasking skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications preferred.
• Ability to work independently while collaborating effectively with other hotel departments.
• Commitment to maintaining guest confidentiality and following hotel security and privacy procedures.
• Professional appearance and positive attitude.
• Flexibility to work varying shifts, including weekends and holidays.

Responsabilités

• Assist with check-ins and check-outs.
• Handle guest requests and reservations.
• Maintain a warm, professional front desk presence.
• Coordinate with other hotel departments to ensure guest satisfaction.

Connaissances

Front desk

Customer service

Communication skills

Multitasking

Outils

Property Management System (PMS)

Description du poste

Coury Hospitality is seeking a Front Desk Agent for the HALL Park Hotel in Frisco, TX. You will welcome guests, manage check-ins and check-outs, and provide a personalized, seamless stay.

The role emphasizes clear communication, problem solving, and teamwork with other hotel departments. A positive attitude and professional appearance help create memorable experiences. Weekend and holiday availability is required.