Front Office Agent

EOS Hospitality; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic hospitality team as a Front Office Agent, where you will be the face of the hotel, greeting and assisting guests to ensure a memorable stay. This entry-level position offers a chance to develop your customer service skills in a fast-paced environment. You will handle guest registrations, check-outs, and inquiries while promoting hotel services. Enjoy a range of benefits including health insurance and a 401k plan. If you are passionate about providing exceptional guest experiences and thrive in a collaborative setting, this is the perfect opportunity for you!

Benefits

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation Pay

Sick Pay

Holiday Pay

Life Insurance

Disability Benefits

401k Retirement Plan

Qualifications

• Customer service experience in hospitality is preferred.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve complaints.

Skills

Customer Service

Communication Skills

Problem Solving

Upselling Techniques

Fluency in English

Education

High School Diploma or equivalent

Tools

Hilton Systems

Job description

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Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, handling payments, processing credit and debit cards, accepting various payment forms, converting foreign currency, and processing gift certificates and cards.
• Demonstrate knowledge of hotel information such as room categories, rates, packages, promotions, and local area details; answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests promptly and courteously.
• Handle guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Qualifications and Requirements

• High School Diploma or equivalent.
• Customer service experience, preferably in hospitality.
• Experience with Hilton systems preferred but not required.
• Fluent in English; additional languages are beneficial.
• Ability to stand for long periods.
• Ability to lift or pull items weighing up to 50 pounds.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Benefits

• Paid Parental Leave
• Health, Dental, and Vision Insurance
• Vacation, Sick, and Holiday Pay
• Company-paid Life Insurance and Disability benefits
• 401k Retirement Plan

Additional Information

We are an equal opportunity employer and a drug-free workplace. Pre-employment background checks are required. No phone calls please due to high volume of applicants.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality