Front Office Agent-Part Time

EOS Hospitality; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking hospitality group as a Front Office Agent, where you'll be the first point of contact for guests. Your role will involve processing check-ins and check-outs, managing room assignments, and ensuring guest satisfaction through exceptional service. This part-time position offers a dynamic work environment where you can showcase your customer service skills and attention to detail. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you. Become a vital part of a team dedicated to creating memorable experiences for guests.

Qualifications

• 1-2 years of experience in a similar position preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel operations and room products.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Attention to Detail

Education

High School Diploma

Tools

Opera

Synxis

Revintel

Microsoft Outlook

Job description

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Job Summary

The Front Office Agent Part Time is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in the system following hotel SOPs.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Exercise personal discipline and extra diligence to ensure projects are completed on time.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.
• Maintain strong organizational and prioritization skills, work well under pressure, and meet deadlines.
• Possess knowledge of Opera, Synxis, Revintel, & Microsoft Outlook is a plus.
• Pay attention to detail and maintain a keen sense of urgency.
• Think clearly, remain calm, and resolve problems using good judgment.

Physical Requirements

• Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30 lbs. regularly.
• Must be able to stand and exert well-paced mobility for up to 8 hours.

Qualifications

• High school diploma or equivalent preferred.
• 1 to 2 years of experience in a similar position preferred.
• Maintain a neat and well-groomed appearance (specific standards will be provided).

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Restaurants