Front Office Agent

Loews Hotels & Co; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Agent to join their dynamic team at Live! by Loews in St. Louis. This exciting role offers the chance to engage with guests, ensuring a welcoming and efficient check-in experience while managing room assignments and special requests. As part of a collaborative environment, you'll coordinate with various hotel departments to meet guest needs and uphold service standards. If you have excellent communication skills and a passion for providing outstanding guest service, this opportunity is perfect for you!

Qualifications

• Entry-level position requiring strong communication and guest service skills.
• Knowledge of hotel operations and flexibility in scheduling is essential.

Responsibilities

• Welcome guests, register them, and handle special requests efficiently.
• Coordinate with hotel departments to meet guest needs and provide information.

Skills

Knowledge of hotel departments

Excellent oral and written communication skills

Strong guest service skills

Proficiency with property management computer programs

Flexible schedule

Ability to stand for an 8-hour shift

Job description

Join to apply for the Front Office Agent role at Loews Hotels & Co.

Live! by Loews – St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies, and the St. Louis Cardinals. It features 216 guestrooms, 17,000 sq ft of meeting space, and various food & beverage outlets.

This role involves performing guest service activities in a friendly, professional, and efficient manner. Responsibilities include registering guests, assigning rooms, settling accounts, and coordinating with departments to meet guest requests. The position offers flexible hours and the opportunity to meet new people.

Job Responsibilities

• Welcome and register guests, assign rooms, and handle special requests
• Obtain credit and payment information, provide check cashing and currency conversion
• Coordinate with hotel departments to satisfy guest needs
• Provide information about hotel facilities and hours
• Adhere to Loews Hotels Star Service Standards
• Sell rooms according to sales strategies
• Manage guest messages, check-out, and cash handling
• Distribute and collect SQS survey cards
• Review Group Profiles and Banquet Event info daily
• Maintain cleanliness and condition of work area and equipment
• Perform other duties as assigned
• Maintain a clean Front Desk area and proper stock of supplies
• Execute emergency procedures and report issues
• Attend meetings and training sessions
• Be polite, friendly, and helpful to guests, staff, and management
• Promote teamwork and comply with hotel policies and safety regulations
• Stay informed about hotel updates

Qualifications & Skills

• Knowledge of hotel departments
• Excellent oral and written communication skills
• Strong guest service skills
• Proficiency with property management computer programs
• Flexible schedule, including weekends and holidays
• Ability to stand for an 8-hour shift

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality