Front Office Agent (Oakland)

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Front Office Agent at a forward-thinking hospitality company. In this role, you will be the first point of contact for guests, ensuring their experience is exceptional from check-in to check-out. Your responsibilities will include assisting guests with inquiries, managing payments, and maintaining a welcoming environment. This position offers competitive pay and comprehensive benefits for full-time associates, including medical plans and career advancement opportunities. If you are passionate about hospitality and eager to grow in a vibrant team, this is the perfect opportunity for you!

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Qualifications

• Must be able to assist guests efficiently and courteously.
• Knowledge of hotel safety and emergency procedures is essential.

Responsibilities

• Assist guests with concerns and ensure satisfaction.
• Handle guest payments and follow cash handling procedures.
• Communicate effectively with departments regarding guest feedback.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Description

Front Office Agent

Role Responsibilities:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Must be able to push/pull/lift 10 lbs.

Rate of Pay: $16/hr

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, Short Term/Long Term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Motivations

• Preferred

  Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality