Front Office Agent

Grand Hyatt; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Hyatt Scottsdale Resort is hiring for Front Desk Host roles. You will greet guests, assist with check-in/check-out, and coordinate with the Front Office and Grand Club teams to ensure a seamless guest experience.

This position offers start rates and opportunities to learn across Front Office; you will engage with guests, answer calls, and promote local attractions while supporting service excellence throughout the resort.

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Luxury hotel experience preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Flexible schedule, including mornings, afternoons, evenings, weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to lift up to 30 lbs.

Responsibilities

• Assist guests with the registration process and account settlements.
• Provide guests with information about hotel services and local attractions/restaurants in Scottsdale.
• Answer guest phone calls and promote Grand Hyatt offerings and services.

Skills

Customer service

Verbal communication

Flexible schedule

Basic computer skills

Job description

Organization- Grand Hyatt Scottsdale Resort

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

• Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities include but are not limited to:

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

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Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous experience in luxury hotel preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to work in a fast-paced environment with moderate lifting.
• Ability to stand and lift up to 30 lbs.

Use your past hotel job experience to make a difference at Hyatt.