Front Desk Host – Guest Experience & Upsell Bonus

Grand Hyatt; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Hyatt Scottsdale Resort is hiring for Front Desk Host roles. You will greet guests, assist with check-in/check-out, and coordinate with the Front Office and Grand Club teams to ensure a seamless guest experience.

This position offers start rates and opportunities to learn across Front Office; you will engage with guests, answer calls, and promote local attractions while supporting service excellence throughout the resort.

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Luxury hotel experience preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Flexible schedule, including mornings, afternoons, evenings, weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to lift up to 30 lbs.

Responsibilities

• Assist guests with the registration process and account settlements.
• Provide guests with information about hotel services and local attractions/restaurants in Scottsdale.
• Answer guest phone calls and promote Grand Hyatt offerings and services.

Skills

Customer service

Verbal communication

Flexible schedule

Basic computer skills

Job description

Grand Hyatt Scottsdale Resort is hiring for Front Desk Host roles. You will greet guests, assist with check-in/check-out, and coordinate with the Front Office and Grand Club teams to ensure a seamless guest experience.

This position offers start rates and opportunities to learn across Front Office; you will engage with guests, answer calls, and promote local attractions while supporting service excellence throughout the resort.