Front Office & Admin Coordinator

Insurance Administrative Solutions, L.l.c.; Cedar Falls (IA); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Integrity, LLC is seeking an Office Support Coordinator in Cedar Falls, IA to provide a professional, courteous first impression and strong administrative support. You will answer calls, greet guests, manage the office calendar, and handle mail, supplies, and data entry across departments.

The role emphasizes excellent communication, independent work, and adaptability to varying phone traffic. Integrity emphasizes equal opportunity employment and a supportive, growth-oriented environment.

Qualifications

• High school diploma and 1 year of customer service or receptionist related experience.
• Excellent verbal and written communication skills.
• Professional and friendly demeanor with strong customer service skills.
• Ability to operate telephone systems, office equipment and handle basic troubleshooting.
• Proficient in using computer systems and office software (MS Office, Outlook, Teams and calendar features).
• Ability to work independently and adapt to varying levels of incoming phone traffic based on business cycle.

Responsibilities

• Answer all incoming phone calls within 3 rings and route calls to appropriate staff members.
• Greet all incoming guests, creating a lasting impression.
• Maintain the office calendar and be mindful of events and staff availability.
• Process daily outgoing mail and agent supply orders.
• Maintain office/kitchen supplies and order as needed.
• Perform administrative agent relations tasks including co-op submissions, agent award reporting, and data entry.

Skills

Customer service

Receptionist duties

Verbal communication

Written communication

Telephone systems

Education

High school diploma

Tools

MS Office

Outlook

Teams

Calendar features

Job description

Integrity, LLC is seeking an Office Support Coordinator in Cedar Falls, IA to provide a professional, courteous first impression and strong administrative support. You will answer calls, greet guests, manage the office calendar, and handle mail, supplies, and data entry across departments.

The role emphasizes excellent communication, independent work, and adaptability to varying phone traffic. Integrity emphasizes equal opportunity employment and a supportive, growth-oriented environment.