Customer-Focused Administrative Coordinator

Pokychamber; Pocahontas (IA); On-site; USD 22,000 - 33,000; Part time

Job summary

Pro Cooperative in Iowa seeks a Headquarters Administrative Assistant to serve as the primary point of contact for customers, visitors and employees, delivering friendly, professional service. The role includes answering calls, handling inquiries, processing documents, supporting accounts, and ensuring accurate records in a fast-paced office.

The position requires an associate's degree or equivalent experience, strong organizational skills, and willingness to work extended hours when needed.

Qualifications

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or high school diploma or GED and related experience and/or training.
• Ability to communicate using proper telephone etiquette with customers, other employees and vendors.
• Ability to multitask and prioritize tasks
• Available to work extended hours when needed

Responsibilities

• Answer and direct incoming calls, take messages and assist callers with general questions or connect them with the appropriate employee or department.
• Respond to customer questions and requests providing accurate information when possible and directing more complex questions to the appropriate department.
• File, sort, organize and maintain grain contracts and related documentation, ensuring records are accurate, complete and readily accessible.
• Assist with accounts receivable activities, including processing payments, posting transactions, maintaining records and responding to basic customer account questions.
• Assist customers with account-related questions and direct billing or account concerns to the appropriate accounting personnel when necessary.
• Provide general administrative and clerical support to other locations and departments as needed.
• Protect confidential customer, company and financial information and maintain appropriate discretion in handling company records.
• Review daily sale tickets and other reports. Reconcile any differences and prepare corrections.
• Ensure daily deposits are updated and reconciled.
• Assist in the enforcement of credit collection procedures as assigned by supervisor.
• Assist in providing information to external auditors for annual audit, as well as performing internal audits in a monthly basis.
• Assist in preparing, distributing and mailing departmental reports/correspondence in a timely, professional and accurate manner as needed i.e. monthly statements.
• Remain current and knowledgeable about products and services Pro Cooperative offers.
• Assist in maintaining a clean and orderly office, order office supplies as needed.
• Backup other functions within the location as requested.
• Complete training and attend meetings/workshops/seminars/continuing education appropriate to the position, as assigned and approved by direct supervisor.
• Inform direct supervisor of all relevant departmental issues in a timely manner.
• Perform all other duties as assigned by direct supervisor.
• Comply with Pro Cooperative policies, including Pro Cooperative’s safety policies.

Skills

Telephone etiquette

Multitasking

Prioritization

Extended hours availability

Education

Associate's degree or equivalent

Job description

Pro Cooperative in Iowa seeks a Headquarters Administrative Assistant to serve as the primary point of contact for customers, visitors and employees, delivering friendly, professional service. The role includes answering calls, handling inquiries, processing documents, supporting accounts, and ensuring accurate records in a fast-paced office.

The position requires an associate's degree or equivalent experience, strong organizational skills, and willingness to work extended hours when needed.