Front of the House Manager

CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Competitive salary

Job summary

Arts Bonita is seeking a motivated Front of House Manager to oversee patron services and public-facing operations for performances, rentals, camps, and events at the Performing Arts Center.

The role trains and supervises event staff and volunteers, coordinates staffing with the Box Office Manager, and collaborates with Facilities to prepare theatres and accessible routes for each show. Strong organization and calm problem-solving are essential.

Qualifications

• Experience in front of house operations, hospitality, customer service, event operations, or a related field.
• Experience supervising and training staff or volunteers.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage competing priorities and remain calm in a fast-paced environment.
• Familiarity with ticketing or registration systems and basic cash handling procedures.
• Proficiency with email, scheduling tools, and basic administrative software.
• Ability to maintain accurate records and protect confidential patron, student, and family information.
• Availability for daytime responsibilities, evenings, weekends, and holidays as scheduled.
• Ability to move throughout the venue and stand for extended periods, with or without reasonable accommodation.

Responsibilities

• Train and supervise event staff and volunteers, including ushers, ticket scanners, and concessions personnel.
• Work with Box Office Manager to schedule staff and coordinate volunteer coverage.
• Conduct pre-event briefings, assign responsibilities, and adjust staffing as needs change.
• Merchandise Settlement: Reconcile merchandise sales, venue commissions, and payments with bands or their representatives after each performance; maintain accurate settlement records.
• Prepare theatres, seating arrangements, signage, lobbies, and accessible routes for each performance.
• Oversee admission, ticket scanning, seating assistance, late seating, and audience departure.
• Coordinate camp registration and check-in, verify enrollment and required forms, and follow attendance and authorized pickup procedures with education staff.
• Resolve patron and family questions, complaints, seating concerns, and registration issues professionally.
• Coordinate house opening, intermissions, and closing with production personnel
• Oversee concessions preparation, inventory, service, cash handling, and closing procedures.
• Maintain clear exits and follow established safety, accessibility, and emergency procedures.
• Document incidents, maintain event reports, and recommend improvements to service and operations.
• Ensure public spaces are cleared and ready for subsequent programs and events.

Skills

Front of house operations

Staff supervision

Customer service

Event operations

Communication skills

Organizational skills

Problem-solving

Cash handling

Ticketing systems

Scheduling tools

Administrative software

Tools

Ticketing systems

Scheduling software

Administrative software

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Arts Bonita

Arts Bonita is one of Southwest Florida's premier multidisciplinary cultural organizations, welcoming more than 100,000 visitors annually across two campuses and three award-winning National Fine Art Festivals. Programs span visual arts education, concerts, professional theatre, comedy, music, and dance, with more than $250,000 invested annually in scholarships and outreach.

Having doubled its operating budget over the past three years, Arts Bonita is embarking on an $8 million-plus expansion of the Visual Arts Campus. The Front of House Manager will join a growing organization where exceptional service is essential to the experience of every patron, student, and family.

About the Position

The Front of House Manager oversees patron service and public-facing operations for performances, rentals, camps, and special events at the Performing Arts Center.

The position trains and supervises event staff and volunteers, coordinates staffing with the Box Office Manager, and works with the Facilities Department to ensure both theatres are set appropriately for each performance. The role requires strong organizational skills, sound judgment, and the ability to maintain excellent service in a fast-paced environment.

Key Responsibilities

• Train and supervise event staff and volunteers, including ushers, ticket scanners, and concessions personnel.
• Work with the Box Office Manager to schedule staff and coordinate volunteer coverage.
• Conduct pre-event briefings, assign responsibilities, and adjust staffing as needs change.
• Merchandise Settlement: Reconcile merchandise sales, venue commissions, and payments with bands or their representatives after each performance; maintain accurate settlement records.
• Work with the Facilities Department to prepare theatres, seating arrangements, signage, lobbies, and accessible routes for each performance.
• Oversee admission, ticket scanning, seating assistance, late seating, and audience departure.
• Coordinate camp registration and check-in, verify enrollment and required forms, and follow attendance and authorized pickup procedures with education staff.
• Resolve patron and family questions, complaints, seating concerns, and registration issues professionally.
• Coordinate house opening, intermissions, and closing with production personnel
• Oversee concessions preparation, inventory, service, cash handling, and closing procedures.
• Maintain clear exits and follow established safety, accessibility, and emergency procedures.
• Document incidents, maintain event reports, and recommend improvements to service and operations.
• Ensure public spaces are cleared and ready for subsequent programs and events.

Required Qualifications

• Experience in front of house operations, hospitality, customer service, event operations, or a related field.
• Experience supervising and training staff or volunteers.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage competing priorities and remain calm in a fast-paced environment.
• Familiarity with ticketing or registration systems and basic cash handling procedures.
• Proficiency with email, scheduling tools, and basic administrative software.
• Ability to maintain accurate records and protect confidential patron, student, and family information.
• Availability for daytime responsibilities, evenings, weekends, and holidays as scheduled.
• Ability to move throughout the venue and stand for extended periods, with or without reasonable accommodation.

Preferred Qualifications

• Experience in a performing arts venue.
• Experience with camp registration or youth program check-in and dismissal.
• Experience supervising volunteer ushers or concessions personnel.
• Familiarity with venue accessibility and emergency procedures.
• Current CPR/first aid or responsible beverage service training.

Schedule and Location

This full-time position includes administrative work, camp registration, event preparation, performances, and closing duties. Hours vary with program and event schedules.