Front of House Manager

Arts Hacker; Hanover (NH); On-site; USD 42,000 - 66,000; Full time

Job summary

Hopkins Center in Hanover, NH, seeks a Front of House Manager to oversee all FoH operations for center events. You will lead temporary staff, students, and volunteers while ensuring top-tier customer service for patrons, alumni, donors, and faculty.

The role requires a flexible schedule with nights and weekends, strong interpersonal skills, and a commitment to equity and anti-racist teamwork. Familiarity with Tessitura or access control is a plus.

Qualifications

• Bachelor's or equivalent combination of education and experience.
• 1-3 years of administrative experience in an arts setting.
• 1 year on-site during live events, assisting patrons of all ages.
• Demonstrated management and organizational abilities.
• Ability to build professional relationships with students and volunteers.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Enjoy meeting the public and solving problems in public service.
• Commitment to equitable, anti-racist teamwork; related training is a plus.
• Irregular schedule: nights/weekends, some late nights/early mornings.
• Ability to lift/move boxes of programs and stanchions.
• Strong initiative; work independently or in a team.
• Familiarity with ADA and PCI policies.

Responsibilities

• Oversee Front of House operations for Hopkins Center events.
• Direct reports include temporary staff, students, and community usher volunteers.
• Maintain high level of customer service for diverse patrons and constituents.
• Schedule includes regular nights and weekends at events.
• Coordinate with the department contact and relevant campus partners.

Skills

Interpersonal communication

Problem solving

Public interaction

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Tessitura

NSCAN

Access Control

Google Platform

Job description

Reporting to the Senior Front of House Manager, this position is responsible for all Front of House operations for Hopkins Center events. Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the needs of the many on- and off-campus constituents, including patrons, institutional donors, alumni, students, faculty and staff, members and others.

Schedule: Regular night and weekend work at events

Department Contact: Jan Sillery

Required Education & Years of Experience:

• Bachelors or equivalent combination of education and experience

Required Qualifications – Skills, Knowledge and Abilities:

• One to three years of administrative experience in an arts related setting; or the equivalent.
• One year of experience working on-site during live public events, providing access to patrons of all ages and abilities.
• Demonstrated management capability and proven organizational and interpersonal abilities.
• Ability to develop professional working relationships with students and volunteers
• Proficiency with Microsoft Office suite applications including Outlook, Word and Excel, and other current technologies.
• Should enjoy meeting the public and solving problems that may arise in public service.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Irregular work schedule includes primarily nights and weekends with some late nights and early mornings.
• Ability to lift, carry and move objects such as boxes of programs and stanchions.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

Preferred Qualifications:

• Strong interest and knowledge about the performing arts is preferred.
• Experience with Tessitura andNSCAN or Access Control
• Comfortable with the Google Platform as well as other types of cloud-based collaboration spaces.