Assistant Front Of House Manager

GOLFSHORE PLAYHOUSE; Naples (FL); On-site; USD 37,457 - 46,717; Full time

Job summary

Gulfshore Playhouse seeks an Assistant Front of House Manager to enhance patron engagement and ensure a memorable experience. This full-time seasonal position in Naples, Florida, requires strong organizational skills and a passion for hospitality. The role includes managing volunteer ushers, preparing reports, and providing outstanding customer service throughout performances.

Ideal candidates will have prior Front of House management experience and fluency in Excel and Google Drive. The position offers a salary of $925.00 per week, running from September 28, 2026, to May 30, 2027.

Qualifications

• Prior experience in Front of House Management preferred.
• Strong written and verbal communication skills.
• Ability to work under pressure.

Responsibilities

• Manage a team of volunteer ushers.
• Recruit, train, and schedule ushers.
• Prepare and distribute Front of House reports.
• Serve as a contact with local emergency service providers.
• Provide outstanding customer service during performances.

Skills

Hospitality engagement

Organizational skills

Fluency in Excel

Fluency in Word

Fluency in Google Drive

Job description

Seasonal Assistant Front of House Manager

GULFSHORE PLAYHOUSE SEEKS AN ASSISTANT FRONT OF HOUSE MANAGER

Gulfshore Playhouse, a mission-driven, professional theatre company located in Naples, Florida, is seeking a dynamic, detail-oriented and organized individual to serve as Assistant Front of House Manager.

Gulfshore Playhouse offers a diverse season of straight plays and musical productions, ranging from venerated classics and Broadway hits to contemporary works and world premieres. Gulfshore Playhouse is passionately committed to producing high‑quality, professional theatre which exceeds the expectations of the cultured residents and visitors of Naples, FL, many of whom are regular theatre patrons in New York, Chicago, Boston, Philadelphia, and Washington, D.C.

Gulfshore Playhouse recently opened the Gulfshore Playhouse Baker Theatre and Education Center, a state‑of‑the‑art facility featuring a 365‑seat mainstage with a Broadway‑sized stage, a 125‑seat flexible space, rehearsal studios, classrooms, and rental space. In 2022, Gulfshore Playhouse became nationally recognized as the 77th member of the League of Resident Theatres (LORT‑B). This is an extraordinarily exciting time for Gulfshore Playhouse, which is experiencing unprecedented growth in a collaborative and creative community.

Status: Full‑time, seasonal. Overtime exempt.

The ideal candidate must be passionate about hospitality and patron engagement, helping to ensure every guest enjoys a welcoming, safe, and memorable experience at Gulfshore Playhouse. The individual will have a strong drive to provide high‑quality work, the ability to exercise good judgment in a variety of situations, strong written and verbal communication, organizational skills, and the ability to work as part of the team. Gulfshore Playhouse values hard work, kindness, generosity, passion, and grace‑under‑pressure. Employee will be expected to work extended hours on occasion when necessary to meet goals. Weekend and evening hours are required, including attendance at performances, special events, and/or meetings that may happen outside normal scheduled hours.

The Assistant Front of House Manager reports directly to the Front of House Manager. Duties and responsibilities include, but are not limited to, assisting the Front of House Manager with the following:

• Manage team of Gulfshore Playhouse volunteer ushers.
• Recruit, train and schedule all volunteer ushers.
• Experience with Volgistics or other scheduling software programs.
• Schedule periodic safety training for ushers.
• Create personalized ID badges for ushers.
• Facilitate usher recognition events.
• Serve as point of contact with local emergency service providers for Gulfshore Playhouse.
• Serve as point of contact with Gulfshore Playhouse Facilities Manager and security to maintain safe operations of the facility.
• Manage inventory and distribution of performance programs.
• Prepare and distribute Front of House reports.
• Communicate with stage manager when house is seated pre‑show.
• Determine late seating in consultation with the stage manager.
• Remain in communication with Stage Management throughout the performance.
• Provide services in a manner in accordance with the guidelines contained within the Employer’s employee manual and style guide.
• Provide outstanding customer service; cultivate a memorable and welcoming experience.
• Render such other services as may reasonably be required by Employer and as are customarily furnished by a Front of House Manager at a first‑class professional theatrical organization in the United States.
• Attend performances and assist in supervising usher and patron operations at the theatre.

Qualifications

• Prior experience in Front of House Management preferred.
• Fluency in Excel, Word and Google Drive.
• Exemplary organizational skills required.

This is a Full‑time Seasonal position with a salary of $925.00 per week. Starting September 28, 2026 concluding May 30, 2027.

Gulfshore Playhouse is an equal opportunity employer.