House Manager

Moraine Valley Community College, Fine and Performing Arts Center; Palos Hills (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

The FPAC House Manager at Moraine Valley Community College's Fine and Performing Arts Center serves as the primary contact for patrons during events, overseeing front-of-house operations and welcoming audiences. Responsibilities include opening/closing, usher supervision, coordinating with artists and staff, and implementing safety procedures.

Additional duties involve assisting with ticket scanning, box office tasks, concessions, merchandise, and supporting special events and donor gatherings,

Qualifications

• Supervisory and strong customer service skills required.
• Proficient in Microsoft Office and email/internet.
• Excellent interpersonal and communication abilities.
• At least 2 years in customer service.
• Able to work nights and weekends.
• Able to lift 20 lbs and move quickly.
• House/venue management experience is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Open and close the facility at start/end of events.
• Train and supervise ushers for proper front-of-house operations.
• Coordinate with artists, directors, production staff, and ushers for timely performances and intermissions.
• Implement emergency and evacuation procedures when needed.
• Assist with ticket scanning and basic box office operations.
• Supervise concessions and support merchandise sales.
• Assist with special events, post-show receptions, and donor gatherings.

Skills

Supervisory skills

Interpersonal skills

Customer service

Administrative skills

Fast-paced environment

Physical ability

House management experience

Night/weekend availability

Tools

Microsoft Office (Word, Excel)

Outlook

Job description

The FPAC House Manager serves as the primary point of contact for patrons throughout an event, overseeing front-of-house operations to ensure a welcoming, safe, and enjoyable audience experience. Responsibilities include opening and closing the facility, training and supervising ushers, coordinating with artists, directors, production staff, and ushers to ensure timely performances and intermissions, and implementing emergency and evacuation procedures as needed. Additional duties include assisting with ticket scanning and basic box office operations, supervising concessions, supporting merchandise sales, and assisting with special events, post-show receptions, and donor gatherings. All responsibilities are carried out in accordance with established procedures and other duties as assigned by the Performing Arts and Events Coordinator.

Qualifications:

• Supervisory skills
• Working knowledge of Microsoft Office (Word and Excel, etc.), Outlook email and internet
• Excellent interpersonal and communication skills
• 2+ years of strong customer service skills
• Motivated, self-directed; strong administrative and communication skills.
• Ability to work in a fast-paced work environment
• Be able to move quickly, including stairs, and be able to lift at least 20 lbs.
• Previous house management experience a plus
• Must be available to work nights and weekend.