Front of House Supervisor: Guest Experience Leader

777 Hospitality LLC; United States; Sur place; USD 22 000 - 39 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food & Beverage Discounts

Tuition Reimbursement

Résumé du poste

Valor is seeking a Restaurant Shift Supervisor to lead the restaurant team during your shift, ensuring smooth operation, exceptional guest service, and strict adherence to standards. You will collaborate with kitchen staff, train and coach associates, and help drive revenue through promotions and efficient service.

The ideal candidate has strong communication, leadership and problem-solving skills, with 2+ years in food and beverage.

Qualifications

• Excellent oral, written and presentation skills.
• Ability to delegate, manage manpower and establish priorities.

Responsabilités

• Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
• Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.
• Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
• Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.
• Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.
• Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects.
• Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.
• Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
• Perform special projects and other responsibilities as assigned.
• May serve as manager on duty.
• Any other duties as assigned.

Connaissances

Oral communication

Written communication

Presentation skills

Delegation

Guest service

Formation

Two to Four-year degree or equivalent

Description du poste

Valor is seeking a Restaurant Shift Supervisor to lead the restaurant team during your shift, ensuring smooth operation, exceptional guest service, and strict adherence to standards. You will collaborate with kitchen staff, train and coach associates, and help drive revenue through promotions and efficient service.

The ideal candidate has strong communication, leadership and problem-solving skills, with 2+ years in food and beverage.