Supervisor

Buffalo Wing Factory; Reston (VA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Buffalo Wing Factory is seeking a Front of House Supervisor to lead daily operations, ensure outstanding guest experiences, and support back-of-house activities as needed. You will oversee shifts, mentor staff, maintain service standards, and collaborate across teams to sustain a welcoming environment for guests and employees.

The role emphasizes leadership, communication, and organizational skills to manage busy service periods, adapt to changing guest needs, and uphold health and safety

Qualifications

• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery.
• Oversee guest experience, addressing concerns promptly and professionally.
• Ensure adherence to company policies, health and safety standards, and service protocols.
• Assist in training, mentoring, and motivating team members to uphold service excellence.
• Manage shift operations, including opening and closing procedures.
• Collaborate with back-of-house team to ensure seamless communication and workflow.
• Monitor inventory levels and assist with stock management as needed.
• Handle cash register operations and financial transactions accurately.
• Maintain a clean, organized, and welcoming environment for guests and staff.

Skills

Leadership

Customer service

Communication

Organizational skills

Flexibility

Job description

Description

Job Title: Front of House Supervisor

We are seeking a dedicated and proactive Front of House Supervisor to join our team. This leadership role is essential in ensuring smooth daily operations, delivering exceptional customer service, and maintaining a positive environment for both staff and guests. As a Supervisor, you will oversee all aspects of the shift, with a primary focus on front-of-house operations, while also supporting back-of-house activities as needed.

Key Responsibilities:

• - Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery
• - Oversee guest experience, addressing any concerns promptly and professionally
• - Ensure adherence to company policies, health and safety standards, and service protocols
• - Assist in training, mentoring, and motivating team members to uphold service excellence
• - Manage shift operations, including opening and closing procedures
• - Collaborate with back-of-house team to ensure seamless communication and workflow
• - Monitor inventory levels and assist with stock management as needed
• - Handle cash register operations and financial transactions accurately
• - Maintain a clean, organized, and welcoming environment for guests and staff

Skills and Qualifications:

• - Previous supervisory or leadership experience in a hospitality or customer service setting
• - Excellent communication and interpersonal skills
• - Strong organizational and problem-solving abilities
• - Ability to work effectively under pressure and handle multiple tasks simultaneously
• - Flexibility to work various shifts, including evenings, weekends, and holidays
• - Knowledge of health and safety regulations and best practices in food service
• - Positive attitude and a commitment to delivering outstanding guest experiences

Join our dynamic team and be part of a company that values growth, teamwork, and excellence. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed in your leadership role.

Requirements

• * Proven experience in customer service; prior restaurant or hospitality experience strongly preferred
• * Availability to work nights, weekends, and holidays as required by restaurant operations
• * Strong interpersonal and communication skills with a guest-focused mindset
• * Ability to assist with ordering, inventory management, and basic administrative tasks
• * Demonstrated leadership potential, including the ability to mentor, train, and motivate team members
• * Strong organizational and time-management skills in a fast-paced environment
• * Ability to stand for extended periods and perform light lifting as needed
• * Reliable, punctual, and adaptable to changing business needs