Front of House Supervisor: Customer Experience Leader

ISS; Lancaster (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

ISS Facility Services / Guckenheimer is seeking a Front of House Supervisor in Lancaster, TX to drive customer service, staff engagement, and food safety programs. You will supervise micro-kitchen operations, participate in training initiatives, and ensure high-quality service for the client’s dining operations.

The role requires a high school diploma or equivalent, strong leadership, and the ability to multitask in a fast-paced environment while upholding SERV Safe and HACCP standards.

Qualifications

• Experience in food service environments or systems.
• Attention to detail and accuracy in operations.
• Ability to multitask and manage priorities in a fast-paced setting.
• Strong interpersonal skills and teamwork.
• Ability to give and receive constructive feedback and lead a team.

Responsibilities

• Provide day-to-day support for front-of-house and micro-kitchen activities.
• Follow directives from Food Service Manager or General Manager.
• Comply with SERV Safe and HACCP programs and standards.
• Build strong customer relationships and deliver customer-centric solutions.
• Schedule staff and participate in hiring/training as needed.
• Maintain product inventory to established levels.

Skills

Customer service

Team leadership

Interpersonal skills

Multitasking

Attention to detail

Feedback delivery

Education

High school diploma or equivalent

Job description

ISS Facility Services / Guckenheimer is seeking a Front of House Supervisor in Lancaster, TX to drive customer service, staff engagement, and food safety programs. You will supervise micro-kitchen operations, participate in training initiatives, and ensure high-quality service for the client’s dining operations.

The role requires a high school diploma or equivalent, strong leadership, and the ability to multitask in a fast-paced environment while upholding SERV Safe and HACCP standards.