FOH Supervisor

ISS Facility Services - North America; Lancaster (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

ISS Guckenheimer is seeking an experienced FOH Supervisor in the United States. The role focuses on front-of-house and micro-kitchen supervision, delivering high-quality customer service, and leading the team to meet safety and service standards.

Responsibilities include staff scheduling, coordinating with the General Manager or Food Service Manager, and ensuring adherence to SERV Safe and HACCP programs while maintaining strong customer relations.

Qualifications

• Experience in food systems with a high school diploma or equivalent.
• Proven ability to lead a team and manage staff.
• Strong customer service orientation and problem-solving skills.
• Knowledge of SERV Safe and HACCP guidelines is a plus.

Responsibilities

• Day to day front-of-house support and micro kitchen activities.
• Schedule staff and assign duties as directed by management.
• Ensure compliance with SERV Safe and HACCP standards.
• Develop and maintain strong customer relationships and address service needs.
• Provide feedback and coaching to team members as needed.
• Support training and staff development initiatives.

Skills

Food service experience

Team leadership

Customer focus

Attention to detail

Education

High school diploma or equivalent

Job description

Hourly Wage

ISS Guckenheimer offers a competitive compensation with an hourly pay range for this position it is $32 per hour - $32 per hour per hour.

Work Hours

The work hours for this position are Mon - Fri + Weekends, 3:30 pm - 12:00 am.

Key Purpose

The FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations. The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.

Success Criteria

• Effective Team building
• Solve any customer complaints or issues
• Follow all food safety regulations
• Staff scheduling
• Hire and training new employees

Key Areas of Collaboration and Influence

• Work with the GM and Executive Chef on team programming and safety.
• Work with GM on duties assigned

Ideal Candidate Experience

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team

Key Accountabilities

• Day to day support of all fronts of the house and micro kitchen activities
• Tasks assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.