Casino Security Shift Lead

Happy Valley Casino; State College (Centre County); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Retirement Options

Employee Assistance Program

Free Employee Dining

PTO Schedules

Job summary

Happy Valley Casino in State College, PA is seeking a Security Shift Manager to lead the Security team, protect guests and assets, and ensure compliance with Pennsylvania Gaming Control Board regulations.

The role requires strong leadership, investigative skills, and a commitment to exceptional guest service, with duties including staffing, training, investigations, and coordination with HR, Legal, and Surveillance. This is a full-time, on-site position offering comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum of five (5) years of security or law enforcement experience.
• Previous supervisory experience in a high-volume casino, gaming, hospitality, or entertainment environment.
• Thorough knowledge of local, state, and federal laws and regulations.
• Working knowledge of Pennsylvania Gaming Control Board regulations and Internal Controls.
• Strong leadership, organizational, coaching, and team-building skills.

Responsibilities

• Ensure all Security personnel are trained and qualified in procedures, emergency response tactics, customer service standards, and conflict resolution techniques.
• Assist with recruitment, interviewing, selection, and onboarding of Security personnel.
• Monitor and evaluate team member performance while ensuring regulatory compliance.
• Prepare and maintain department schedules and staffing plans.
• Oversee placement of Security personnel to ensure proper coverage across the property.
• Investigate incidents and coordinate with Surveillance to detect and prevent theft, cheating, and fraud.

Skills

Leadership

Supervisory experience

Regulatory knowledge

Investigative skills

Guest service

Communication skills

Education

High School Diploma or equivalent

Tools

CCTV systems

Access control systems

Alarms

Communications equipment

Fire protection systems

Job description

Happy Valley Casino in State College, PA is seeking a Security Shift Manager to lead the Security team, protect guests and assets, and ensure compliance with Pennsylvania Gaming Control Board regulations.

The role requires strong leadership, investigative skills, and a commitment to exceptional guest service, with duties including staffing, training, investigations, and coordination with HR, Legal, and Surveillance. This is a full-time, on-site position offering comprehensive benefits.