Front-of-House Team Leader: Growth, Service & Leadership

Chick-fil-A; Norfolk (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader in Norfolk, VA to support daily front-of-house operations and mentor team members. You will help ensure exceptional guest service while upholding Chick-fil-A standards and the restaurant's culture.

This role offers full-time and part-time opportunities with a focus on leadership development, teamwork, and delivering a positive dining experience for guests in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Strong interpersonal skills and a positive attitude.
• Ability to communicate clearly with guests and team members.
• Willingness to work in a fast-paced restaurant environment.
• Reliable transportation and open availability.

Responsibilities

• Participate in day-to-day front-of-house operations in a high-volume restaurant.
• Provide immediate and respectful responses to guest needs.
• Assist in training new hires and set the tone for a shift.
• Lead by example and foster a collaborative team environment.
• Open and/or close, lead shifts, and manage cash drawers.

Skills

People skills

Communication

Team leadership

Guest service

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily front of house operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing front of house tasks so that the restaurant runs effectively and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Must be 18 years or older
• Smile,Create and Maintain Eye Contact, and Speak Enthusiastically
• Make Emotional Connections with Guests
• Must have reliable transportation
• Must have open availability
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.