Front of House Shift Leader — Hospitality & Growth

Dorothy House; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

A fun, supportive workplace where you

Competitive pay

Dynamic and fast-paced environment

Intentional growth and development

First-hand learning from experienced

Chance to build a lasting career with

Job summary

Chick-fil-A in Akron is seeking a Front of House Shift Leader to guide the FOH team across opening, mid, and closing shifts. You will ensure guest satisfaction, train staff, and uphold Chick-fil-A standards for service, cleanliness, and safety.

The role requires strong leadership, excellent communication, and the ability to thrive in a fast-paced environment while handling cash and maintaining consistency across shifts.

Qualifications

• Previous experience in customer service or food service; leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A's values: hospitality, care, integrity, excellence.

Responsibilities

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm, Chick-fil-A-style hospitality: greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
• Train, mentor, and coach FOH Team Members in policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, forecast demand for the shift.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, and drive-thru staging.
• Carry out opening and closing procedures, act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, escalate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example, with positivity, teamwork, professionalism, and a servant's heart.

Skills

Leadership

Customer service

Communication

Conflict resolution

Cash handling

Team leadership

Adaptability

Job description

Chick-fil-A in Akron is seeking a Front of House Shift Leader to guide the FOH team across opening, mid, and closing shifts. You will ensure guest satisfaction, train staff, and uphold Chick-fil-A standards for service, cleanliness, and safety.

The role requires strong leadership, excellent communication, and the ability to thrive in a fast-paced environment while handling cash and maintaining consistency across shifts.