Front of House Leader - Elevate Guest Experience

Chick-fil-A; Marietta (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Growth opportunities

Flexible scheduling

Free or discounted meals

Opportunity to advance

Job summary

Chick-fil-A Macland Crossing is seeking a Front of House Shift Leader to guide guest experiences and support team development during shifts. This mid-level leadership role sets the floor tone, ensures service standards, and partners with senior leaders to uphold Chick-fil-A's commitment to care and quality.

You will model hospitality, coach teammates in real time, and manage shift flow while maintaining speed, cleanliness, and accuracy.

Qualifications

• Experience in a leadership or key-holder role is preferred.
• Strong communication and people skills.
• Ability to lead in a fast-paced, team-oriented environment.
• High standards for service, cleanliness, and accuracy.
• Coachable, dependable, and solution-oriented.
• Must be at least 18 years old.
• Availability to work mornings, evenings, and weekends.

Responsibilities

• Lead Front of House operations during assigned shifts.
• Model Chick-fil-A hospitality and service standards.
• Coach, train, and develop team members in real-time.
• Ensure accuracy, speed, cleanliness, food quality and safety standards are met.
• Manage shift flow: positioning, breaks, and labor efficiency.
• Resolve guest concerns with empathy and professionalism.
• Communicate clearly with kitchen and leadership teams.
• Uphold Chick-fil-A values and culture on every shift.

Skills

Leadership

Communication

Team Leadership

Customer Service

Coachable

Job description

Chick-fil-A Macland Crossing is seeking a Front of House Shift Leader to guide guest experiences and support team development during shifts. This mid-level leadership role sets the floor tone, ensures service standards, and partners with senior leaders to uphold Chick-fil-A's commitment to care and quality.

You will model hospitality, coach teammates in real time, and manage shift flow while maintaining speed, cleanliness, and accuracy.