Shift Leader - Front/Back of House, Growth & Flexible Hours

Chick-fil-A; Heath (OH); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term/Long-Term Disability

Free meal on every shift

Employee discount

Job summary

Chick-fil-A Heath is seeking a Shift Leader to oversee daily operations, supervise restaurant staff, and ensure exceptional customer service. You will drive shift performance, manage tasks, and uphold Chick-fil-A culture and brand vision in a fast-paced environment.

This role supports both Front of House and Back of House operations, with a schedule that rotates across opening, mid-shift, and closing shifts, starting around November 23, 2026.

Qualifications

• Ability to work in a team environment with shared ownership and responsibility.
• Strong interpersonal and service orientation to resolve customer concerns.

Responsibilities

• Foster positive relationships with employees and provide direction.
• Own and manage daily, weekly, and monthly goals.
• Adhere to company policies and procedures.
• Engage and resolve customer complaints.
• Manage daily business activities, shift organization, and restaurant needs.
• Oversee team member performance and staffing requirements.
• Handle cash responsibilities and daily inventory.
• Execute orders and fulfill unique customer requests.

Skills

Teamwork

Customer service

Interpersonal skills

Leadership

Fast-paced adaptability

Job description

Chick-fil-A Heath is seeking a Shift Leader to oversee daily operations, supervise restaurant staff, and ensure exceptional customer service. You will drive shift performance, manage tasks, and uphold Chick-fil-A culture and brand vision in a fast-paced environment.

This role supports both Front of House and Back of House operations, with a schedule that rotates across opening, mid-shift, and closing shifts, starting around November 23, 2026.