Front of House Shift Leader — Growth & Benefits

Chick-fil-A; Wilson (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Leadership development

Growth opportunities

401k matching

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Referral program

Tuition reimbursement

Vision insurance

College scholarships

Free meals during shifts

Job summary

Chick-fil-A Wilson is seeking a Heart of House Shift Manager who will lead the guest experience and drive operational excellence during assigned shifts. You’ll set the dining room tone, supervise a fast-paced team, and ensure hospitality standards are met while maintaining smooth shift operations.

The role emphasizes leadership development, coaching, and accountability, with a focus on service quality, teamwork, and food safety. Weekend shifts and physical stamina are required.

Qualifications

• One to three years of leadership or management experience preferred.
• Restaurant or hospitality experience strongly preferred.
• Proven ability to lead teams in fast paced, high volume environments.
• Strong communication and problem solving skills.
• Cash handling and guest service experience preferred.
• High school diploma or equivalent required.
• College degree preferred.
• Age 18 or older.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to work Saturdays required Sundays off.
• Ability to work a variety of shifts including mornings, evenings, and weekends.

Responsibilities

• Ensure fast, friendly, and accurate service
• Model and uphold Chick-fil-A hospitality standards
• Monitor speed of service
• Resolve guest concerns with professionalism and care
• Lead, coach, and hold team members accountable to service standards
• Train and develop new hires through hands on leadership
• Provide clear direction and consistent feedback throughout each shift
• Identify and help develop future leaders
• Oversee order accuracy, cash handling, and service flow
• Ensure cleanliness of front of house areas
• Maintain food safety and sanitation standards
• Communicate effectively with Back of House leadership to ensure seamless operations
• Conduct pre-shift huddles to set expectations and motivate the team
• Execute opening, shift change and closing procedures
• Monitor labor productivity throughout the shift

Skills

Leadership

Management experience

Team leadership

Communication

Problem solving

Cash handling

Guest service

Physical stamina

Education

High school diploma or equivalent

College degree preferred

Job description

Chick-fil-A Wilson is seeking a Heart of House Shift Manager who will lead the guest experience and drive operational excellence during assigned shifts. You’ll set the dining room tone, supervise a fast-paced team, and ensure hospitality standards are met while maintaining smooth shift operations.

The role emphasizes leadership development, coaching, and accountability, with a focus on service quality, teamwork, and food safety. Weekend shifts and physical stamina are required.