Front of House Manager

Chick-fil-A; Wilson (NC); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leadership development

Growth opportunities

401k matching

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Referral program

Tuition reimbursement

Vision insurance

College scholarships

Free meals during shifts

Descripción de la vacante

Chick-fil-A Wilson is seeking a Heart of House Shift Manager who will lead the guest experience and drive operational excellence during assigned shifts. You’ll set the dining room tone, supervise a fast-paced team, and ensure hospitality standards are met while maintaining smooth shift operations.

The role emphasizes leadership development, coaching, and accountability, with a focus on service quality, teamwork, and food safety. Weekend shifts and physical stamina are required.

Formación

• One to three years of leadership or management experience preferred.
• Restaurant or hospitality experience strongly preferred.
• Proven ability to lead teams in fast paced, high volume environments.
• Strong communication and problem solving skills.
• Cash handling and guest service experience preferred.
• High school diploma or equivalent required.
• College degree preferred.
• Age 18 or older.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to work Saturdays required Sundays off.
• Ability to work a variety of shifts including mornings, evenings, and weekends.

Responsabilidades

• Ensure fast, friendly, and accurate service
• Model and uphold Chick-fil-A hospitality standards
• Monitor speed of service
• Resolve guest concerns with professionalism and care
• Lead, coach, and hold team members accountable to service standards
• Train and develop new hires through hands on leadership
• Provide clear direction and consistent feedback throughout each shift
• Identify and help develop future leaders
• Oversee order accuracy, cash handling, and service flow
• Ensure cleanliness of front of house areas
• Maintain food safety and sanitation standards
• Communicate effectively with Back of House leadership to ensure seamless operations
• Conduct pre-shift huddles to set expectations and motivate the team
• Execute opening, shift change and closing procedures
• Monitor labor productivity throughout the shift

Conocimientos

Leadership

Management experience

Team leadership

Communication

Problem solving

Cash handling

Guest service

Physical stamina

Educación

High school diploma or equivalent

College degree preferred

Descripción del empleo

Work With a Purpose. Grow With a Team. Lead With a Smile.

Welcome toChick-fil-A Wilson— where we care about more than great food.

At Chick-fil-A Wilson, leadership means service, excellence, and developing others. As aHeart of House Shift Manager, you play a critical role in drivingoperational excellence, buildinghigh performing teams, and ensuring every guest receives food that meets our brand’s exceptional standards.

Position Overview

The Front of House Shift Manager leads the guest experience during assigned shifts and is responsible for service execution, hospitality standards, team performance, and operational flow. You will set the tone for the dining room and drive thru, maintain high standards of service, and develop future leaders while ensuring smooth and efficient operations.

Responsibilities

• Ensure fast, friendly, and accurate service
• Model and uphold Chick-fil-A hospitality standards
• Monitor speed of service
• Resolve guest concerns with professionalism and care
• Lead, coach, and hold team members accountable to service standards
• Train and develop new hires through hands on leadership
• Provide clear direction and consistent feedback throughout each shift
• Identify and help develop future leaders
• Oversee order accuracy, cash handling, and service flow
• Ensure cleanliness of front of house areas
• Maintain food safety and sanitation standards
• Communicate effectively with Back of House leadership to ensure seamless operations
• Conduct pre-shift huddles to set expectations and motivate the team
• Execute opening, shift change and closing procedures
• Monitor labor productivity throughout the shift

Qualifications

• One to three years of leadership or management experience preferred
• Restaurant or hospitality experience strongly preferred
• Proven ability to lead teams in fast paced, high volume environments
• Strong communication and problem solving skills
• Cash handling and guest service experience preferred
• High school diploma or equivalent required
• College degree preferred
• Age 18 or older
• Ability to stand for extended periods and lift up to 50 pounds
• Ability to work Saturdays required Sundays off
• Ability to work a variety of shifts including mornings, evenings, and weekends

Performance Expectations

• Consistently deliver high guest satisfaction scores
• Meet or exceed speed of service benchmarks
• Develop team members who are cross trained and promotable
• Maintain strong cleanliness and food safety standards
• Create an engaged and hospitality driven Front of House team

Benefits

• Leadership development and internal growth opportunities
• Supportive and positive work environment
• 401k matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance
• College scholarships must be applied for and approved annually; a percentage of eligible employees receive funding
• Free meals during scheduled shifts up to 12.50 per shift

Disclaimer: Health insurance, dental insurance, vision insurance, PTO, and 401(k) benefits are available only to full-time team members. All other Chick-fil-A Wilson perks listed above are offered to both part-time and full-time staff.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.