Front of House Shift Leader: Lead Service & Team Growth

Chick-fil-A; Washington (District of Columbia); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Fun environment

Flexible scheduling

Closed Sundays

Leadership mentorship

Growth opportunities

Scholarships

Competitive pay

Job summary

Chick-fil-A is seeking a Front of House Shift Leader in a fast-paced, guest-focused environment in Washington, DC. This role supports senior leadership in daily operations, coaching team members, and upholding Chick-fil-A's values and Recipe for Service.

The job offers opportunities for growth, mentorship from experienced Operators, and a positive, people-centered workplace culture. We value a servant’s heart, strong character, initiative, and urgency.

Qualifications

• Smile and greet guests with warmth and positivity.
• Maintain eye contact and communicate clearly.
• Speak enthusiastically to create a welcoming atmosphere.
• Make emotional connections with guests to enhance service.
• Reliable transportation to shifts.
• Ability to work in a fast-paced environment and manage time effectively.
• Strong people skills and a genuine desire to serve teammates and guests.
• Commitment to superior customer service and guest satisfaction.
• Ability to guide and support team members, with some people-management responsibilities.
• Team environment with shared ownership and accountability; leadership experience preferred.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Respond promptly and respectfully to guest needs.
• Assist in training new hires and set the tone for the shift.
• Be a friendly, encouraging team player and lead by example.
• Open and/or close shifts, act as a key holder, and help with shift readiness.
• Count drawers and finalize daily cash if applicable.
• Communicate effectively, both written and spoken.

Skills

Smile

Eye contact

Enthusiasm

Guest connections

Reliable transportation

Fast-paced

People skills

Customer service

People management

Teamwork

Leadership experience preferred

Job description

Chick-fil-A is seeking a Front of House Shift Leader in a fast-paced, guest-focused environment in Washington, DC. This role supports senior leadership in daily operations, coaching team members, and upholding Chick-fil-A's values and Recipe for Service.

The job offers opportunities for growth, mentorship from experienced Operators, and a positive, people-centered workplace culture. We value a servant’s heart, strong character, initiative, and urgency.