Front-of-House Service Manager

Landed; Boston (MA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Staff meals

Employee dining privileges

Professional development

Job summary

Pearl & Law Hospitality’s Ama at The Atlas in Boston is seeking a Restaurant Service Manager to lead front‑of‑house operations across breakfast, lunch, dinner, in‑room dining, and lobby service. You will work with the AGM and F&B Director to ensure guests receive thoughtful, consistent hospitality and adherence to Ama’s standards.

This hands‑on role requires 2–3 years FOH experience, 1 year in supervision, and strong coaching skills.

Qualifications

• At least 2–3 years of FOH experience in a full‑service restaurant.
• At least 1 year of experience as a supervisor, shift lead, service manager, or similar leadership role.
• Experience training and coaching front‑of‑house employees.
• Working knowledge of restaurant POS and reservation systems; Toast and OpenTable experience preferred.
• Strong communication, organization, and problem‑solving skills.
• Knowledge of food safety, allergen awareness, and responsible alcohol service practices.

Responsibilities

• Lead restaurant service as Manager on Duty, including opening, pre‑shift, active floor management, and closing responsibilities.
• Manage the flow of service, including sections, seating, pacing, ticket times, table touches, and communication with the kitchen and bar.
• Ensure the dining room is clean, organized, properly set, and prepared for each service.
• Maintain consistent execution of Ama’s service standards and operating procedures.
• Lead guest recovery and resolve service concerns professionally and promptly.
• Ensure clear communication and handoffs between shifts and management.

Skills

Front-of-house leadership

Staff coaching

POS systems

Communication

Problem solving

Multitasking

Toast

OpenTable

Tools

Toast

OpenTable

Job description

Pearl & Law Hospitality’s Ama at The Atlas in Boston is seeking a Restaurant Service Manager to lead front‑of‑house operations across breakfast, lunch, dinner, in‑room dining, and lobby service. You will work with the AGM and F&B Director to ensure guests receive thoughtful, consistent hospitality and adherence to Ama’s standards.

This hands‑on role requires 2–3 years FOH experience, 1 year in supervision, and strong coaching skills.