Manager

Tavistock Restaurant Collection; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and bonus opportunities

Health, dental, and vision insurance options

Paid time off

Opportunities for career advancement

Employee discounts on dining

Job summary

A leading restaurant group in Boston is seeking an experienced Restaurant Manager to maintain high operational standards, improve team performance, and ensure guest satisfaction. The ideal candidate should have supervisory experience in hospitality, strong leadership skills, and the ability to adapt to fast-paced environments. This position offers a competitive salary and benefits along with opportunities for career advancement within the organization.

Qualifications

• One year of previous supervisory experience in a hospitality environment preferred.
• Fluent in communicating in English.

Responsibilities

• Maintain proper restaurant ambiance to enhance guests’ experience.
• Handle guest complaints effectively to ensure satisfaction.
• Conduct interviews and hire team members according to standards.
• Train and develop team members to uphold service quality.
• Monitor restaurant operations to ensure compliance with standards.

Skills

Adaptability & Flexibility

Attention to Detail

Coaching & Mentoring

Communication

Leadership

Problem Solving

Relationship Building

Staff Management

Education

High School Diploma or Equivalent

Job description

ATLANTIC FISH CO – BOSTON, MA

Are you passionate about delivering exceptional dining experiences? Do you thrive in a fast-paced environment where teamwork and leadership are key? Atlantic Fish Co, an iconic seafood restaurant located in the heart of Boston, is seeking a dynamic and experienced Restaurant Manager to join our team.

Benefits

• Competitive salary and bonus opportunities.
• Health, dental, and vision insurance options.
• Paid time off
• Opportunities for career advancement within our restaurant group.
• Employee discounts on dining

If you're a hospitality professional with a passion for excellence and a drive to succeed, we want to hear from you! Join the Atlantic Fish Co team and be a part of Boston's culinary legacy. Apply today by submitting your resume and cover letter detailing your relevant experience and why you're the ideal candidate for this position. We look forward to welcoming you to our team!

About Us

Atlantic Fish Co has been a staple in Boston's dining scene since 1978. With a commitment to serving the freshest seafood in a warm and inviting atmosphere, we've earned a reputation for excellence among locals and visitors alike. Our dedication to quality extends beyond our menu to every aspect of the dining experience, making Atlantic Fish Co a destination for those seeking exceptional cuisine and hospitality.

Position Summary

The Front of House Manager will support restaurant operational objectives, delivering on promises to our team members, guests, vendors, and our community to drive sales and profits. The Front of House Manager assists with executing on cost initiatives, developing employees, and maintaining high levels of guest satisfaction.

Essential Functions

• Maintain proper restaurant ambiance to contribute to the guests’ experience.
• Visit guests at their tables by asking them about their meals, engaging in conversation to build a personal connection.
• Handle guest complaints by listening, evaluating, and responding to the guest’s concerns and offering a resolution to ensure great guest satisfaction that will compel them to comment.
• Conduct interviews following proper hiring and selection procedures.
• Hold team members accountable to our high standards through effective coaching and communications.
• Train team members by observing, providing feedback, modeling specific tasks or procedures, communicating expectations, and following up to increase their performance and morale.
• Conduct team member performance assessments to recognize contributions and to develop and improve the team member's job performance.
• Hold pre‑shift meetings to inform our team members of daily specials, upcoming events, and initiatives.
• Monitor food, beverage, and labor costs using established methods to support goals for the restaurant.
• Approve guest meal comps and discounts to ensure guest satisfaction and to maintain proper financial records.
• Monitor restaurant operations by conducting a walkthrough to ensure operating standards are executed and maintained. Ensure sanitation procedures are in place and the restaurant is clean and organized at all times.
• Adhere to alcohol awareness procedures.
• Cash‑out servers by printing out sales totals and collecting cash to ensure accurate collection of money.
• Check out team members at the end of each shift by inspecting their work stations and side work assignments for cleanliness and completion to ensure proper restaurant maintenance.
• Conduct cash audits by counting cash register drawers, counting money, and certificates in the safe and verifying accurate recording.
• Track menu item sales using reporting.
• Collect all invoices and enter in a timely manner to ensure accurate financial records.
• Cultivate an image of our business that will continue and enhance our positive reputation in the community.

Position Qualifications

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Business Alignment – Aligns the direction, products, services, and performance of a business line with the rest of the organization
• Coaching & Mentoring – Enables team members to grow and succeed through feedback and instruction
• Communication – Listens to others and communicates in an effective manner
• Leadership – Promotes organizational mission and goals, while showing how to achieve them
• Problem Solving – Resolves difficult or complicated challenges
• Relationship Building – Builds constructive working relationships with stakeholders
• Staff Management – Manages staff in ways that improve their ability to succeed on the job

Requirements

Education: High School Diploma or Equivalent

Experience: One year of previous supervisory experience in a hospitality environment preferred.

Fluent in communicating (speaking, reading, and writing) in English.