Floor Manager

Ama Restaurant; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Ama Restaurant in Washington, D.C. seeks an Assistant General Manager to join its leadership team. This individual will support daily operations, lead service initiatives, and cultivate a positive team environment. A passion for hospitality and strong leadership skills are essential.

The ideal candidate will have 1-3 years of relevant experience in the restaurant industry, a keen interest in sustainability, and a commitment to exceptional guest service. Availability for evenings and weekends is required.

Qualifications

• 1-3 years of leadership experience in a full-service restaurant.
• Strong service fundamentals and situational awareness.
• Ability to stay calm and solution-oriented in dynamic environments.

Responsibilities

• Support Restaurant Director in daily floor operations.
• Lead by example during service to ensure guest experience.
• Oversee service flow and team coordination throughout shifts.

Skills

Leadership

Clear communication

Organizational skills

Service leadership

Tools

POS systems

Job description

AtAma, hospitality is more than a service—it’s a daily ritual of connection, intention, and joy. Inspired by the Northern Italian lifestyle, we embody slower living, whole ingredients, and immersive spaces that shift throughout the day. From an energizing caffè to an aperitivo garden and a warm, festive dining room, Ama invites guests into a world that honors beauty, sustainability, and presence.

We are looking for an Assistant General Manager to join our leadership team and help guide Ama through its next chapter of growth. This role is ideal for someone who combines operational skill with a heart-forward, guest-driven mindset. You’re passionate about restaurants as places of well-being and expression, and you bring a steady hand to both service and strategy.

Who You Are

• A leader and mentor who inspires through presence and professionalism
• Comfortable in both high-touch guest interactions and behind-the-scenes systems
• Aligned with Ama’s values of sustainability, quality, and community care
• Curious about the future of food, wellness, and regenerative hospitality
• Eager to grow with a company that’s shaping something intentional and fresh

Responsibilities

Support the Restaurant Director in executing daily floor operations with excellence and consistency

Lead by example during service—present, proactive, and accountable for the guest experience

Oversee service flow, section organization, and team coordination throughout shifts

Support onboarding and training of new team members

Coach team members in real-time to maintain service standards and hospitality tone

Monitor daily logs, shift reports, and basic operational checklists

Assist with inventory organization and service prep readiness

Ensure compliance with labor standards, service procedures, and safety protocols

Uphold Ama’s ethos of thoughtful hospitality, sustainability, and professionalism

Support events and special programming during service execution

Requirements

Strong passion for hospitality, food, and beverage

Ability to motivate and guide peers on the floor

Clear, confident communication

Service leadership presence

Strong organizational skills

Ability to stay calm and solution-oriented in dynamic environments

Working knowledge of POS systems and service operations

Basic understanding of labor flow and shift pacing

You Bring

1–3 years of leadership experience in a full-service restaurant (lead server, captain, or supervisor level)

Strong service fundamentals and situational awareness

A leadership style that blends structure and empathy

Reliability, consistency, and strong follow‑through

Interest in sustainability, wellness, and intentional hospitality is a plus

Availability for evenings, weekends, and holidays