Front-of-House Service Lead

Common Good Hospitality, Inc.; Traverse City (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Common Good Hospitality, Inc. in Traverse City, MI seeks a Retail Service Supervisor to lead front of house operations, ensuring tasks are completed per SOPs, training staff, and maintaining inter-departmental communication.

This role manages shifts, coordinates with schedulers, and upholds ServSafe standards for safety and service. Strong leadership, communication, and organizational skills are essential.

Qualifications

• At least 2 years of management experience in hospitality.
• Excellent written and verbal communication skills.
• Ability to train staff using company resources and recipes.
• Ability to coordinate across departments and locations.
• Knowledge of food safety regulations and ServSafe standards.

Responsibilities

• Oversee daily front of house tasks per SOPs.
• Train front of house team using Common Good Resources & recipes.
• Maintain communication between departments & locations.
• Supervise shifts and ensure schedules are followed.
• Audit processes and enforce service standards.

Skills

Servant Leadership

Front of House Leadership

Communication

Team Management

Organizational Skills

Time Management

Tools

Toast POS

Google Suite

Job description

Common Good Hospitality, Inc. in Traverse City, MI seeks a Retail Service Supervisor to lead front of house operations, ensuring tasks are completed per SOPs, training staff, and maintaining inter-departmental communication.

This role manages shifts, coordinates with schedulers, and upholds ServSafe standards for safety and service. Strong leadership, communication, and organizational skills are essential.