Hospitality Ops Supervisor - Guest Services Lead

Pacific Hospitality Group; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentive program

Medical, dental, vision and 401(k)

Paid time off and holidays

Employee hotel discounts

Career growth and development

Job summary

Pacific Hospitality Group in Irvine, CA seeks an Operations Supervisor to lead Front Office and Housekeeping teams, ensuring smooth hotel operations and outstanding guest service.

You will coach staff, assign daily schedules, oversee check-in/check-out, monitor room readiness and inventory, and enforce brand standards and safety procedures.

This role requires 2+ years of hotel operations experience, strong communication, and the ability to manage multiple tasks in a fast‑paced environment.

Qualifications

• 2+ years of hotel operations experience.
• Strong knowledge of hotel guest service standards.
• Ability to lead, train, coach, and develop team members.
• Proficiency with hotel property management systems (PMS).
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Supervise, coach, and support Front Office and Housekeeping team members.
• Assign daily work schedules and monitor productivity.
• Oversee guest check-in/check-out procedures and adherence to hotel standards.
• Ensure Guest Service Agents review arrivals, departures, room assignments, and guest requests.
• Monitor room inventory and optimize room utilization and revenue opportunities.
• Ensure compliance with accounting, cashiering, and audit procedures including cash handling and card processing.
• Assist guests with reservations and concierge-related requests; support Front Office operations.
• Supervise housekeeping staff to maintain cleanliness, presentation, and quality standards.
• Conduct regular guest room inspections and ensure compliance with brand standards.

Skills

Hotel operations

Guest service

Team leadership

Communication skills

PMS proficiency

Scheduling & planning

Multitasking

Tools

PMS software

Job description

Pacific Hospitality Group in Irvine, CA seeks an Operations Supervisor to lead Front Office and Housekeeping teams, ensuring smooth hotel operations and outstanding guest service.

You will coach staff, assign daily schedules, oversee check-in/check-out, monitor room readiness and inventory, and enforce brand standards and safety procedures.

This role requires 2+ years of hotel operations experience, strong communication, and the ability to manage multiple tasks in a fast‑paced environment.