Front-of-House Operations Leader

The-Polo-Club-of-Boca-Raton; Florida; On-site; USD 65,000 - 95,000; Full time

Job summary

The Polo Club of Boca Raton in Florida is seeking an experienced Front of House Manager to lead the dining room team, supervise staff, and uphold service standards that enhance member and guest experiences. You will train, coach, schedule, and ensure profitability through strong labor and cost controls.

Required are excellent English communication, leadership, and the ability to analyze reports and manage operations in a fast-paced club environment.

Qualifications

• High school diploma or GED with 5+ years in front-of-house operations.
• Strong leadership and customer service skills are essential.
• Experience in club or hospitality environments preferred.
• Ability to read, interpret SOPs and follow guidelines.

Responsibilities

• Lead front-of-house staff and supervisors, ensuring service standards.
• Ensure execution of SOPs and departmental guidelines.
• Coordinate scheduling, training, and performance feedback.
• Monitor guest satisfaction and address issues promptly.
• Communicate with culinary and reservations teams; review daily logs.

Skills

Leadership

Customer service

Staff training

Conflict resolution

Communication

Multitasking

English

Education

High school diploma / GED

Tools

Microsoft Office

POS system

Outlook

Job description

The Polo Club of Boca Raton in Florida is seeking an experienced Front of House Manager to lead the dining room team, supervise staff, and uphold service standards that enhance member and guest experiences. You will train, coach, schedule, and ensure profitability through strong labor and cost controls.

Required are excellent English communication, leadership, and the ability to analyze reports and manage operations in a fast-paced club environment.