Upscale Floor Manager – Lead Service & Team Growth

The Polo Room Palm Beach; Florida; On-site; USD 100,000 - 120,000; Full time

Job summary

The Polo Room Palm Beach is seeking a Floor Manager to join our upscale restaurant team. This role oversees daily floor operations, leads the front-of-house during service, and maintains the restaurant's upscale standards and atmosphere.

You will manage reservations, seating, and guest needs, assist with opening and closing procedures, and ensure effective use of POS and handheld devices while working closely with management to ensure smooth service.

Qualifications

• Minimum 2 years of restaurant leadership experience.
• Strong knowledge of POS systems and handheld devices.
• Excellent communication and customer service skills.
• Professional, reliable, and organized.
• Able to lead in a fast-paced, upscale restaurant environment.
• Strong leadership abilities with a proactive attitude.
• Willing to grow and take on additional responsibilities.

Responsibilities

• Oversee daily floor operations and guest service.
• Lead front-of-house team during service.
• Maintain upscale standards and atmosphere.
• Manage reservations, seating, and guest needs.
• Assist with opening and closing procedures.
• Monitor staff performance and provide direction.
• Handle guest concerns professionally.
• Ensure proper use of POS and handheld devices.
• Collaborate with management and other departments for smooth service.

Skills

Restaurant experience

Management experience

Communication

Customer service

Leadership

Fast-paced environment adaptability

Growth mindset

Tools

POS systems

Handheld ordering systems

Job description

Job description:

Floor Manager – Upscale Restaurant

Salary: $100,000–$120,000 per year

Experience:Minimum 2 years in restaurant management or a similar restaurant leadership role

Position Overview

We are looking for a dedicated and motivatedFloor Managerto join our upscale restaurant team. This is a great opportunity for a professional who is looking to gain valuable experience, develop their leadership skills, and grow within the company.

Responsibilities

• Oversee daily floor operations and ensure excellent guest service.
• Lead and support the front-of-house team during service.
• Help maintain the restaurant’s upscale standards and atmosphere.
• Manage reservations, seating, and guest needs.
• Assist with opening and closing procedures.
• Monitor staff performance and provide support and direction.
• Handle guest concerns professionally and efficiently.
• Ensure proper use of the POS system and handheld devices.
• Work closely with management and other departments to ensure smooth service.

Qualifications

• Minimum2 years of restaurant experience; management experience preferred.
• Strong knowledge ofPOS systems and handheld ordering systems.
• Excellent communication and customer service skills.
• Professional, reliable, and organized.
• Comfortable working in a fast-paced, upscale restaurant environment.
• Strong leadership skills and a positive attitude.
• Eager to learn, grow, and take on additional responsibilities within the company.

This is an excellent opportunity for someone looking to build a long-term career in restaurant management and grow with an established team.

Work Location: In person