Upscale Floor Manager – Lead Service & Team Growth

The Polo Room Palm Beach; Florida; On-site; USD 100,000 - 120,000; Full time

Job summary

The Polo Room Palm Beach is seeking a Floor Manager to join our upscale restaurant team. This role oversees daily floor operations, leads the front-of-house during service, and maintains the restaurant's upscale standards and atmosphere.

You will manage reservations, seating, and guest needs, assist with opening and closing procedures, and ensure effective use of POS and handheld devices while working closely with management to ensure smooth service.

Qualifications

• Minimum 2 years of restaurant leadership experience.
• Strong knowledge of POS systems and handheld devices.
• Excellent communication and customer service skills.
• Professional, reliable, and organized.
• Able to lead in a fast-paced, upscale restaurant environment.
• Strong leadership abilities with a proactive attitude.
• Willing to grow and take on additional responsibilities.

Responsibilities

• Oversee daily floor operations and guest service.
• Lead front-of-house team during service.
• Maintain upscale standards and atmosphere.
• Manage reservations, seating, and guest needs.
• Assist with opening and closing procedures.
• Monitor staff performance and provide direction.
• Handle guest concerns professionally.
• Ensure proper use of POS and handheld devices.
• Collaborate with management and other departments for smooth service.

Skills

Restaurant experience

Management experience

Communication

Customer service

Leadership

Fast-paced environment adaptability

Growth mindset

Tools

POS systems

Handheld ordering systems

Job description

The Polo Room Palm Beach is seeking a Floor Manager to join our upscale restaurant team. This role oversees daily floor operations, leads the front-of-house during service, and maintains the restaurant's upscale standards and atmosphere.

You will manage reservations, seating, and guest needs, assist with opening and closing procedures, and ensure effective use of POS and handheld devices while working closely with management to ensure smooth service.