Front-of-House Operations Lead: Guest Experience

Ladybird Grove & Mess Hall; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts on food and drinks

Job summary

Ladybird Grove & Mess Hall is seeking a Front-of-House Manager to oversee operations and ensure exceptional service. You will be responsible for training and mentoring staff, addressing guest inquiries, and maintaining cleanliness while working closely with kitchen and management teams.

The ideal candidate has strong leadership abilities, excellent communication skills, and a passion for creating exceptional guest experiences. Join us and be part of something special!

Qualifications

• Passion for providing exceptional guest experiences.
• Proven experience in a managerial role within the hospitality or restaurant industry.
• Excellent communication skills to connect effectively with customers and staff.
• Strong leadership abilities with a focus on teamwork and collaboration.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Proficiency in various computer software programs, including POS systems and inventory management tools.

Responsibilities

• Oversee all aspects of front-of-house operations.
• Train, coach, mentor, and develop front-of-house staff.
• Develop and implement operational policies and procedures.
• Handle guest inquiries, concerns, and complaints professionally.
• Monitor and analyze service metrics and guest feedback.
• Maintain cleanliness and organization of public spaces.
• Assist with budgeting and financial management.

Skills

Guest experience

Managerial experience

Communication skills

Leadership

Attention to detail

POS systems

Job description

Ladybird Grove & Mess Hall is seeking a Front-of-House Manager to oversee operations and ensure exceptional service. You will be responsible for training and mentoring staff, addressing guest inquiries, and maintaining cleanliness while working closely with kitchen and management teams.

The ideal candidate has strong leadership abilities, excellent communication skills, and a passion for creating exceptional guest experiences. Join us and be part of something special!