Front of House Lead - Guest Experience Champion

Puttery; Pittsburgh (Allegheny County); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Puttery, a modern entertainment destination, seeks a Front of House Team Lead to supervise the bar and dining service, promote a welcoming atmosphere, and drive performance. You will coach staff, ensure high standards, and maintain smooth daily operations across venues.

Ideal candidates bring supervisory hospitality experience, excellent communication, and the ability to thrive in a fast-paced setting while upholding safety and sanitation protocols.

Qualifications

• Previous supervisory or team lead experience in hospitality preferred.
• Strong communication and interpersonal skills with the ability to lead by example.
• Ability to work in a fast-paced, high-energy environment.
• Excellent organizational and problem-solving skills.
• Familiarity with sanitation and safety procedures.

Responsabilités

• Support daily operations of the bar and service areas, including product control, quality assurance, and guest engagement.
• Assist in organizing and supervising shifts to maintain smooth service flow
• Provide on-the-floor leadership, coaching, and training to team members
• Build strong relationships with guests, ensuring prompt, professional, and friendly service
• Ensure compliance with all health, safety, and sanitation standards
• Communicate effectively between guests, staff, supervisors, and management
• Identify and resolve guest concerns quickly and professionally
• Maintain inventory and assist with product control as needed
• Support company policies and uphold Puttery’s hospitality and safety culture
• Perform additional duties or projects as assigned by management.

Connaissances

Supervisory experience

Communication skills

Fast-paced environment

Organizational skills

Problem-solving

Formation

High school diploma or equivalent

Description du poste

Puttery, a modern entertainment destination, seeks a Front of House Team Lead to supervise the bar and dining service, promote a welcoming atmosphere, and drive performance. You will coach staff, ensure high standards, and maintain smooth daily operations across venues.

Ideal candidates bring supervisory hospitality experience, excellent communication, and the ability to thrive in a fast-paced setting while upholding safety and sanitation protocols.