Front of House Manager - Resort Dining & Guest Experience

Automatic Data Processing, Inc.; Charlotte Amalie (United States Virgin Islands); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage (medical, dental, and

Life Insurance

Paid Time Off

Job summary

Bolongo Bay is seeking a Front of House Manager to lead daily dining operations and ensure an exceptional guest experience. You will supervise servers, bartenders, hosts, and FOH staff across resort venues, coordinating closely with the kitchen and Events team to deliver seamless service during peak periods.

The role emphasizes strong leadership, communication, and problem‑solving to maintain high standards, drive guest satisfaction, and uphold Bolongo Bay’s vibrant Caribbean hospitality spirit.

Qualifications

• 2–3 years of restaurant supervisory or management experience.
• Experience in a resort or family-owned hospitality setting preferred.
• Proficiency with POS, table management, and reporting tools.

Responsibilities

• Greet guests, seat promptly, maintain a welcoming atmosphere.
• Provide FOH management across resort restaurants as needed.
• Coordinate with kitchen for dietary needs, events, and weddings.
• Oversee front‑of‑house staff and scheduling during service.
• Ensure service standards, cash handling, and health & safety compliance.

Skills

Guest focus

Team leadership

Organization

Problem solving

Budget awareness

POS systems

Clear communication

Staff coaching

Education

Resort/hospitality experience

Tools

POS systems

Table management software

Reporting systems

Job description

Bolongo Bay is seeking a Front of House Manager to lead daily dining operations and ensure an exceptional guest experience. You will supervise servers, bartenders, hosts, and FOH staff across resort venues, coordinating closely with the kitchen and Events team to deliver seamless service during peak periods.

The role emphasizes strong leadership, communication, and problem‑solving to maintain high standards, drive guest satisfaction, and uphold Bolongo Bay’s vibrant Caribbean hospitality spirit.