Front of House Manager – F&B & Guest Experience

Turtle Creek Casino; Williamsburg (VA); Presencial; USD 48 000 - 53 000; Tempo integral

Resumo da oferta

Turtle Creek Casino is seeking a Front of House Manager to oversee daily FOH operations across multiple food and beverage outlets. You will lead outlet supervisors and staff, ensure service quality, profitability, and guest satisfaction, and collaborate with F&B leadership to drive performance.

Responsibilities include developing SOPs, monitoring costs, and mentoring teams to deliver consistent service across restaurants, bars, lounges and gaming-floor amenities.

Qualificações

• Must have excellent guest service and communication skills both verbal and written.
• Must be a team player with a positive and professional attitude.
• Must be highly motivated, organized and able to handle multi-tasking.
• Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time constraints.

Responsabilidades

• Oversee the operation and performance of multiple food and beverage outlets, including restaurants, bars, lounges, and gaming floor service.
• Develop, implement, and monitor standard operating procedures to ensure consistency and efficiency across all locations.
• Aid in managing financial performance by analyzing sales, controlling costs, and maximizing profitability.

Conhecimentos

Guest service

Communication

Team player

Multitasking

Time management

Descrição da oferta de emprego

Turtle Creek Casino is seeking a Front of House Manager to oversee daily FOH operations across multiple food and beverage outlets. You will lead outlet supervisors and staff, ensure service quality, profitability, and guest satisfaction, and collaborate with F&B leadership to drive performance.

Responsibilities include developing SOPs, monitoring costs, and mentoring teams to deliver consistent service across restaurants, bars, lounges and gaming-floor amenities.