Front of House Leader - Arts Events & Guest Experience

Dartmouth College; Hanover (NH); On-site; USD 51,000 - 62,000; Full time

Job summary

Dartmouth College in Hanover, NH seeks a Front of House Manager to oversee all FOH operations for Hopkins Center events. Reporting to the Senior Front of House Manager, you will supervise temporary staff, students, and volunteer ushers, ensuring welcoming service and safety during performances.

The role requires 1–3 years admin experience, live event work, strong organizational skills, and proficiency with MS Office; NSCAN/Tessitura experience is a plus.

Qualifications

• One to three years of administrative experience in an arts related setting; or the equivalent.
• One year of experience working on-site during live public events, providing access to patrons of all ages and abilities.
• Demonstrated management capability and proven organizational and interpersonal abilities.
• Ability to develop professional working relationships with students and volunteers
• Proficiency with Microsoft Office suite applications including Outlook, Word and Excel, and other current technologies.
• Should enjoy meeting the public and solving problems that may arise in public service.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Irregular work schedule includes primarily nights and weekends with some late nights and early mornings.
• Ability to lift, carry and move objects such as boxes of programs and stanchions.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

Responsibilities

• Front of House operations for Hopkins Center events, supervising FOH staff and volunteers.
• Maintain a welcoming environment with appropriate greeting and assistance, and ensure accessibility and safety.
• Prepare and provide events reports; manage merchandise sales with box office support.

Skills

Administrative experience

On-site events

People management

Customer service

MS Office

Problem solving

ADA/PCI compliance

Team collaboration

Flexible schedule

Lifting ability

Education

Bachelor's degree or equivalent

Tools

NSCAN

Tessitura

Google Platform

Job description

Dartmouth College in Hanover, NH seeks a Front of House Manager to oversee all FOH operations for Hopkins Center events. Reporting to the Senior Front of House Manager, you will supervise temporary staff, students, and volunteer ushers, ensuring welcoming service and safety during performances.

The role requires 1–3 years admin experience, live event work, strong organizational skills, and proficiency with MS Office; NSCAN/Tessitura experience is a plus.