Front of House Manager

Dartmouth College; Hanover (NH); On-site; USD 51,000 - 62,000; Full time

Job summary

Dartmouth College in Hanover, NH is seeking a Front of House Manager to lead all public event operations at the Hopkins Center. You will supervise front of house staff, coordinate venue set-ups, seating, and guest services, and ensure a welcoming, accessible environment for patrons, donors, alumni, students and staff.

The role requires 1–3 years of administrative or event-facing experience, strong interpersonal skills, and the ability to work irregular nights and weekends.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 1–3 years administrative experience in an arts setting.
• 1 year on-site during live public events.
• Ability to develop professional relationships with students and volunteers.
• Proficiency with MS Office Outlook/Word/Excel.
• Strong customer service and problem-solving in public settings.
• Commitment to equitable, anti-racist teamwork.

Responsibilities

• Supervise front of house operations for events and venues.
• Plan and advance house arrangements; troubleshoot during events.
• Provide welcoming greeting and assistance; ensure accessibility and safety.
• Maintain Hopkins Center database; generate event reports.
• Collaborate with Box Office and Company Management on merchandise sales.

Skills

Administrative experience

Live events experience

Management capability

Interpersonal skills

MS Office suite

Public problem solving

Equitable teamwork

Initiative

Education

Bachelor's degree

Tools

NSCAN

Tessitura

Google Platform

Job description

Position Details

• Posting date: 08/20/2026
• Closing date: Open Until Filled: Yes
• Position Number: 0039000
• Position Title: Front of House Manager
• Hiring Range Minimum: $56,500
• Hiring Range Maximum: Please inquire
• Union Type: Not a Union Position
• SEIU Level: Not an SEIU Position
• FLSA Status: Exempt
• Employment Category: Regular Full Time
• Scheduled Months per Year: 12
• Scheduled Hours per Week: 40
• Schedule: Regular night and weekend work at events.
• Location of Position: Hanover, NH Wilson Hall
• Remote Work Eligibility? Onsite only
• Is this a term position? No
• Is this a grant funded position? No

Position Purpose
Reporting to the Senior Front of House Manager, this position is responsible for all Front of House operations for Hopkins Center events. Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the needs of the many on- and off-campus constituents, including patrons, institutional donors, alumni, students, faculty and staff, members and others.

Description

Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• One to three years of administrative experience in an arts related setting; or the equivalent.
• One year of experience working on-site during live public events, providing access to patrons of all ages and abilities.
• Demonstrated management capability and proven organizational and interpersonal abilities.
• Ability to develop professional working relationships with students and volunteers
• Proficiency with Microsoft Office suite applications including Outlook, Word and Excel, and other current technologies.
• Should enjoy meeting the public and solving problems that may arise in public service.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Irregular work schedule includes primarily nights and weekends with some late nights and early mornings.
• Ability to lift, carry and move objects such as boxes of programs and stanchions.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

Preferred Qualifications

• Strong interest and knowledge about the performing arts is preferred.
• Experience with NSCAN and Tessitura
• Comfortable with the Google Platform as well as other types of cloud-based collaboration spaces.

Key Accountabilities

Front of House Management
This role supervises the management of all public events including front of house set-ups in venues as required. The work includes planning and advancement of house arrangements as well as active awareness and troubleshooting during events. This forward-facing position sets the tone for a welcoming environment for patrons including appropriate greeting and assistance, conflict de-escalation and resolution and ensuring comfort and safety. Monitors all accessibility, ADA, 504, life safety, building and fire codes for events and ensures special needs patrons are supported. Maintains the Hopkins Center database of record as well as prepares and provides events reports. With support from the Box Office and Company Management, this role manages the execution and reconciliation of merchandise sales.

Percentage Of Time

60

Supervisory

Hires, trains, supervises and schedules the Hopkins Center House staff, including part time student House Managers, Ushers and Volunteers as well as part time non-student ushers and managers. Oversees volunteer usher relationships. Serves in a leadership role for the student workforce.

Percentage Of Time

30

Financial Responsibilities

Prepares and submits all student and non-student payroll. May provide labor and event estimates as needed. Oversees the sale of merchandise and subsequent reconciliation.

Percentage Of Time

10

Documents Needed to Apply

• Resume
• Cover Letter

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle an essential function of this job?

Preferred, but not required

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy