Front of House Manager

Everyman Theatre; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

Everyman Theatre is hiring a Front of House Manager to enhance the patron experience for the 2025/2026 season. This full-time role involves management of Front of House operations, staff training, and direct interaction with the community and patrons. Candidates should possess strong leadership skills and hospitality experience to create a welcoming environment for all guests.

Benefits

100% individual health coverage

401k plan with employer match

Three weeks paid time off

Discounted tickets to performances

Qualifications

• Minimum 3 years experience in management within hospitality.
• Strong communication and problem-solving skills.
• Knowledge of CRM and ticketing operations.

Responsibilities

• Manage staff for Front of House functions.
• Ensure excellent patron experiences during events.
• Train staff on safety procedures.

Skills

Customer service

Leadership

Conflict resolution

Communication

Strategic thinking

Education

Experience in hospitality service

3+ years in similar role

Tools

CRM/ticketing systems

Microsoft Office Suite

Job description

FRONT OF HOUSE MANAGER

Job Type: Full-time, on-site

Location: Baltimore, MD

Salary range: $50,000 - $55,000

Note this is a full-time position that requires frequent weekend & evening work.

Everyman Theatre is seeking a dedicated Front of House Manager for its upcoming 2025/2026 season, to assume the role beginning this July 2025.

As a proactive member of the Patron Engagement team, the Front of House Manager is responsible for delivering an excellent patron experience by planning, managing, delivering, and tracking all Front-of-House, Box Office, and Volunteer functions. This position reports to the Associate Director of Marketing Operations and is a highly visible

member of our team with frontline interaction to patrons, volunteers, vendors, community members, guest artists, and staff. To be successful in this role, one must be able to deliver exceptional customer service and hospitality while creating a positive and welcoming environment for all those who enter our venue. If you have a passion for arts and theatre and great customer service skills, this is the position for you!

PRIMARY RESPONSIBILITIES:

• Manage a team of lead house managers, concessions supervisor, bartenders, and patron engagement representatives. A typical shift may have 4-6 front of house (FOH) associates working, plus volunteer ushers.
• Be visible and present at all performances, as determined by the associate director.
• Ensure all public spaces and performance venues at Everyman Theatre are ready for guests and supports a safe, lively, and engaging environment for all.
• Oversee staff training and all FOH safety procedures. Establish and maintain standards of excellence in accordance with industry trends and best practices.
• Coordinating and expanding the Everyman Volunteer program.
• Work closely with associate director on managing the annual operating budget for all FOH functions.
• Manage relationships with FOH vendors and partners, including hiring of security.
• Monitor and ensure smooth lobby traffic, access, and seating for performances and events.
• Anticipate and meet the requirements of special needs patrons.
• Make sure performance-specific reports are communicated to appropriate staff and leadership in a timely manner.
• Communicate with patrons who require special concierge support to resolve concerns or address special needs and requests.
• Adhere to and promote the organization’s core values of People, Community, and Excellence.

DESIRED QUALIFICATIONS:

• Experience working in hospitality service for a mid- to large-size venue. (min 250-ppl capacity). Previous experience at a professional theatre and/or performing arts venue a plus.
• Successful management experience, with a passion for delivering exceptional customer service. The ideal candidate has 3+ years in a similar role.
• Demonstrated ability in working with the public, with conflict resolution skills.
• Ability to provide clear leadership while emphasizing collaboration and teamwork.
• Basic knowledge of CRM/ticketing systems (Patron Manager, Tessitura, or similar) and high proficiency in ticketing operations for live events.
• Strong written, verbal, and interpersonal communication skills, including the ability to work either independently or collaboratively with varied personalities.
• Ability to problem solve and think on your feet; strategic thinking skills a plus.
• Comfortable working in Microsoft Office Suite, with preferred experience in Excel.
• Ability to triage priorities and perform in a fast-paced and dynamic work environment.
• Ability to generate creative ideas and solutions to operational challenges.
• Knowledge of relevant industry trends and emerging technologies preferred.
• A good sense of humor and nimble sensibility to adapt communication styles as needed to engage with the diverse viewpoints of our patrons.

EMPLOYER BENEFITS

• 100% individual health coverage for medical, dental, vision, and life insurance, including full-premium and full-deductible coverage.
• 401k plan with pre-tax contribution eligibility and 3% employer match.
• Three weeks (15 days) paid time off includes vacation, sick, and personal days, in addition to company holidays.
• Complimentary and discounted tickets to performances and discounts on all classes for employees and families.

WORKING AT EVERYMAN:

Everyman Theatre’s core values are People, Community, and Excellence. The organization is deeply committed to cultivating an atmosphere in which every individual is valued and to fostering a diverse and inclusive environment at every level. We believe that joy should be in our work and are passionate about taking care of one another, having fun, and getting the job done with excellence (in that order!). Everyman Theatre is proud to be an equal opportunity employer (EEO) and is committed to providing employees with a work environment free of discrimination and harassment of any kind. All employment decisions at Everyman are based on business needs, job requirements, and individual qualifications. Every application will receive equal consideration without regard to race, color, religion, gender identity, familial or parental status, sex, national origin, disability, age, veteran status, or genetics. Everyman seeks a broad spectrum of employees and is strongly committed to a diverse, inclusive, and equitable work environment. We encourage applicants from populations underrepresented in the theatre field, and applicants without theatre backgrounds, to apply.

ABOUT EVERYMAN:

Everyman is a professional theatre celebrating the actor, with an award-winning Resident Company of artists from the Baltimore/Washington, DC area. The theatre is dedicated to engaging through a shared experience between actor and audience seeking connection and emotional truth in performance. Everyman is committed to serving Baltimore through its robust Education + Community Engagement Programs including the High School Matinee Program and lifelong learning initiatives.

If you are interested in applying, send a cover letter, resume, and at least 2 references to [e-mail].