Front of House Leader – Elevate Team & Guest Experience

Topgolf; Monona (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free play & 1/2 price food

Health, dental, vision

401(k) team member match

Mental health benefits

Free mental health platform

Job summary

Topgolf in Monona, WI seeks a capable team leader to guide staff toward high performance and exceptional guest service. You will coach, monitor performance, and work with multiple departments to ensure smooth operations in a fast-paced environment.

The role requires strong communication, organization, and a proven ability to motivate diverse teams across shifts, including evenings and weekends. Join a playful, inclusive team focused on growth and guest satisfaction.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Problem-solving

Time-management

Motivating diverse team

Software proficiency

Regulations knowledge

Shift availability

Physical stamina

Education

High school diploma or equivalent

Job description

Topgolf in Monona, WI seeks a capable team leader to guide staff toward high performance and exceptional guest service. You will coach, monitor performance, and work with multiple departments to ensure smooth operations in a fast-paced environment.

The role requires strong communication, organization, and a proven ability to motivate diverse teams across shifts, including evenings and weekends. Join a playful, inclusive team focused on growth and guest satisfaction.