Front of House Manager — Guest Experience Leader

Topgolf Payroll Services; Avon (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Play & 1/2 price food!

Health, dental, vision, 401(k) team-m…

Job summary

Topgolf is seeking a Front of House Manager to lead guest-facing teams and deliver best-in-class hospitality at our venues. You will coach staff, manage shifts, hiring, and scheduling while ensuring high standards of guest satisfaction and operational excellence.

The role requires flexibility for evenings, weekends, and holidays in a dynamic, high-energy setting with opportunities to impact guest experiences and venue performance.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Responsibilities

• Lead the Guest Experience: Set the daily standard for service and hospitality across the front of house; Stay visible on the floor and interact with guests to assess and elevate their experience; Always uphold operating procedures and guest safety and satisfaction standards; Ensure all guest areas are fully staffed and functioning efficiently.
• Coach and Develop the Team: Supervise front of house team members and coach them in the moment; Drive team member engagement and create a team culture rooted in care and accountability; Support hiring, scheduling, onboarding, and ongoing development; Delegate tasks clearly and follow up to ensure completion.
• Manage Operations: Execute opening and closing procedures and manage assigned shifts; Use business metrics and guest feedback to drive performance improvements; Maximize revenue and profit within your area of responsibility; Support ordering, inventory management, and facilities needs as assigned
• Uphold Standards and Culture: Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring; Maintain compliance with all health, safety, and operational standards; Champion a positive, high-energy work environment that reflects the Topgolf brand

Education

High school diploma or equivalent

Job description

Topgolf is seeking a Front of House Manager to lead guest-facing teams and deliver best-in-class hospitality at our venues. You will coach staff, manage shifts, hiring, and scheduling while ensuring high standards of guest satisfaction and operational excellence.

The role requires flexibility for evenings, weekends, and holidays in a dynamic, high-energy setting with opportunities to impact guest experiences and venue performance.