Front of House Leader — Elevate Guest Experience

Topgolf; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a Front of House Manager to lead our guest-facing team, ensuring exceptional service and a high-energy environment. You will coach staff, coordinate scheduling, and manage opening/closing, while upholding safety and operational standards across the venue.

The role requires flexibility for evenings, weekends, and holidays, with a focus on delivering memorable guest experiences and driving front-of-house performance.

Qualifications

• Experience in restaurant, hotel, or entertainment venue management or supervision.
• Ability to coach and develop a diverse guest-facing team.
• Strong standards for guest safety, service quality, and operational procedures.

Responsibilities

• Lead guest experience across front of house to ensure best-in-class service.
• Coach team members, drive engagement, and support hiring and onboarding.
• Manage opening/closing procedures, shifts, scheduling and performance.
• Uphold Topgolf standards and foster a positive, high-energy culture.

Skills

Front of House management

Guest service

Team leadership

Coaching

Education

High school diploma

Job description

Topgolf is seeking a Front of House Manager to lead our guest-facing team, ensuring exceptional service and a high-energy environment. You will coach staff, coordinate scheduling, and manage opening/closing, while upholding safety and operational standards across the venue.

The role requires flexibility for evenings, weekends, and holidays, with a focus on delivering memorable guest experiences and driving front-of-house performance.