Front-of-House Leader: Create Unmatched Guest Moments

Coury Hospitality; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Coury Hospitality in Milwaukee is seeking a Front-of-House Supervisor to lead shifts across our dining venues and uphold exceptional guest experiences. You will guide Servers, Hosts, Bartenders, and Barbacks while coordinating with Culinary teams to ensure smooth service.

The role requires strong leadership, effective communication, and coaching capabilities, with a focus on menu knowledge, service standards, and guest engagement. Flexibility for evenings and events is expected.

Qualifications

• Must have at least 21 years of age or meet state/local age requirements.
• Experience in restaurant, hotel, or hospitality supervision.
• Experience leading or supervising a team preferred.
• Fine dining, upscale restaurant, or luxury hotel experience preferred.
• Strong knowledge of food, beverage, wine service, and responsible alcohol service.
• Experience using restaurant POS systems and reservation platforms preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Ability to multitask while maintaining guest service and operations.

Responsibilities

• Lead Front-of-House operations during assigned shifts with exceptional guest service.
• Support Servers, Bartenders, Hosts, and Barbacks with guidance and hands-on leadership.
• Ensure opening, closing, and side work tasks are completed to standard.
• Coordinate between Culinary and Front-of-House for efficient service.
• Coach and train team on menu knowledge, service standards, and guest engagement.
• Monitor dining room operations for quality, pace, cleanliness, and guest experience.
• Respond promptly to guest concerns and provide service recovery when needed.
• Observe and recognize team performance, offering constructive coaching.

Skills

Leadership

Communication

Coaching

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Reservation platforms

Job description

Coury Hospitality in Milwaukee is seeking a Front-of-House Supervisor to lead shifts across our dining venues and uphold exceptional guest experiences. You will guide Servers, Hosts, Bartenders, and Barbacks while coordinating with Culinary teams to ensure smooth service.

The role requires strong leadership, effective communication, and coaching capabilities, with a focus on menu knowledge, service standards, and guest engagement. Flexibility for evenings and events is expected.