Fine Dining Front-of-House Leader

Bartolottas; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bartolotta Restaurants, a renowned Milwaukee-based hospitality brand, seeks a Restaurant Manager to supervise daily front-of-house operations and uphold exceptional guest experiences. You will lead servers, hosts, and FOH staff, partner with the GM and AGM, and drive staffing, training, and performance management.

Ideal candidates have 2–5 years in progressive restaurant roles with supervisory experience, knowledge of wine service, and strong organizational and communication skills.

Qualifications

• Knowledge of restaurant operations and dining room management.
• Understanding of food and beverage service principles.
• Familiarity with health and safety regulations and sanitation practices.
• Proficient in staff scheduling and shift management.
• Knowledge of inventory management and ordering processes.
• Understanding of wine and beverage service.
• Strong supervisory, training, and leadership skills.
• Knowledge of tableside service techniques and etiquette.
• Understanding of food allergies, dietary restrictions, and special requests.

Responsibilities

• Greets guests, manages high-touch guest interactions, and ensures service flows according to fine dining standards.
• Schedules FOH staff, conducting pre-shift meetings, and training staff on service techniques, menu knowledge, and wine pairings.
• Oversees table turns by monitoring dining room flow and atmosphere, ensuring guests are seated efficiently.
• Handles customer complaints or service failures immediately and professionally.
• Collaborates with kitchen and bar staff to ensure efficient and seamless service.
• Conducts pre-shift meetings to discuss specials, guest counts, reservations and new menu items.
• Provides ongoing training and communicates performance expectations to ensure staff are informed on service techniques and wine pairings.
• Supervises the setup and breakdown of dining room events or functions.
• Maintains FOH cleanliness by inspecting the dining room and directing staff to uphold standards.
• Manages inventory of service ware and par levels; coordinates replenishment.

Skills

Staff scheduling

Guest service

Leadership

Training

Inventory management

Food & beverage service

Safety regulations

Education

High school diploma

Hospitality degree preferred

Tools

MS Office

POS systems

Restaurant management software

Job description

The Bartolotta Restaurants, a renowned Milwaukee-based hospitality brand, seeks a Restaurant Manager to supervise daily front-of-house operations and uphold exceptional guest experiences. You will lead servers, hosts, and FOH staff, partner with the GM and AGM, and drive staffing, training, and performance management.

Ideal candidates have 2–5 years in progressive restaurant roles with supervisory experience, knowledge of wine service, and strong organizational and communication skills.