Front of House Lead: Patron Experience & Bar Operations

Laguna Playhouse; Laguna (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Laguna Playhouse in Laguna Beach, CA seeks a House Manager to lead on-site front-of-house operations and patron experience, reporting to Shane Oliver. This role blends guest hospitality, staff leadership, and event coordination to ensure excellent service before, during, and after performances.

Responsibilities include directing volunteer ushers, supervising bar operations, ensuring accessibility, and enforcing safety protocols.

Qualifications

• Previous front-of-house management or supervisory experience is required.
• Strong communication and staff leadership abilities are essential.
• Experience serving diverse patrons and accessibility needs is a plus.

Responsibilities

• Lead front-of-house operations before, during, and after performances.
• Direct volunteer ushers and supervise bar staff to ensure service excellence.
• Address patron concerns promptly and manage emergency protocols.
• Coordinate with box office, stage management, and management teams.
• Prepare and submit front-of-house reports after each event.

Skills

Team leadership

Volunteer management

Customer service

Emergency response

Front-of-house ops

Accessibility awareness

Communication

Event coordination

Education

Experience in customer service or hospitality management

Job description

Laguna Playhouse in Laguna Beach, CA seeks a House Manager to lead on-site front-of-house operations and patron experience, reporting to Shane Oliver. This role blends guest hospitality, staff leadership, and event coordination to ensure excellent service before, during, and after performances.

Responsibilities include directing volunteer ushers, supervising bar operations, ensuring accessibility, and enforcing safety protocols.