Box Office Associate

Laguna Playhouse; Laguna Beach (CA); On-site; USD 23,582 - 33,587; Part time

Job summary

A renowned non-profit theatre located in Laguna Beach is seeking a part-time Box Office Associate to assist patrons and manage ticket sales. The ideal candidate should possess exceptional customer service skills, attention to detail, and effective communication abilities. Responsibilities include processing ticket transactions, assisting with patron check-ins, and providing information about performances. This role requires reliability and the ability to work evenings and weekends. Join a vibrant team dedicated to enhancing the patron experience.

Qualifications

• Ability to handle cash and credit card transactions accurately.
• Experience in customer service roles is preferred.
• Comfortable working evenings and weekends.

Responsibilities

• Process ticket sales and exchanges accurately.
• Assist with will-call and patron check-in.
• Provide accurate information about performances.
• Maintain confidentiality of patron records.

Skills

Exceptional customer service skills

Strong attention to detail

Clear communication skills

Reliable and punctual

Job description

The LAGUNA PLAYHOUSE – Box Office Associate

Compensation: $20.75 per hour

About Us:

Laguna Playhouse, a nationally acclaimed, non‑profit, professional theatre located steps away from the Pacific Ocean in the charming arts colony of Laguna Beach, CA seeks part‑time Box Office Associate for their mainstage shows. The Box Office Associate will be responsible for assisting patrons and selling tickets.

About the Position:

An integral part of the patron experience team, the Box Office Associate will be the face of the Playhouse. This position assists in the sale of tickets, assisting patrons with show information, and general clerical duties within the Box Office.

About the Culture:

The person most successful in this position will be a well‑organized, detail‑oriented individual dedicated to helping take a vibrant and growing non‑profit theatre to the next level. The Laguna Playhouse is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non‑binary candidates. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply.

Qualifications:

• Exceptional customer service skills with a positive, professional demeanor when interacting with the public.
• Strong attention to detail and organizational skills.
• Excellent judgment and ability to follow and carry out instructions accurately.
• Clear and effective verbal and written communication skills.
• Ability to convey information to patrons and colleagues with courtesy and professionalism.
• Reliable, punctual, and comfortable working evenings, weekends, and during performances as scheduled.

Responsibilities:

• Process ticket sales and exchanges accurately through the ticketing system, including subscriptions, group sales, gift certificates, and discounts.
• Handle and reconcile daily cash and credit card transactions; follow proper cash‑handling procedures and end‑of‑day reports.
• Assist with will‑call and patron check‑in before performances; distribute tickets efficiently and courteously.
• Provide accurate information about performances, policies, pricing, seating, parking, and accessibility.
• Upsell or cross‑sell tickets and subscriptions when appropriate to enhance revenue and patron engagement.
• Support audience services operations by communicating patron needs, accessibility requests, or complaints to management promptly.
• Maintain confidentiality of patron records and payment information.
• Ensure ADA compliance and accommodate special seating requests.
• Assist with data entry, reports, and mailing projects (e.g., subscription renewals, donor appeals, surveys, thank you cards, etc).
• Participate in training sessions to stay current with ticketing software updates and customer service standards.
• Follow all Playhouse policies regarding ticket exchanges, comps, and promotional codes.
• Other duties as assigned from across departments including development and marketing.

To apply for this position, please send a cover letter and resume to Human Resources under the heading:

Box Office Associate

Cover letter must accompany resume submission