Front of House Lead - Theater Patron Experience

The Naples Players, Inc.; Naples (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

The Naples Players, Inc. is seeking an Assistant House Manager for part-time Front of House operations. In this role you will collaborate with Box Office, Food and Beverage, and volunteers to ensure an exceptional patron experience during performances and events.

Availability for weeknights and weekends is required. You will lead volunteer ushers, help train staff, and contribute to safety and hospitality behind the scenes by aligning with our mission and values.

Qualifications

• Must be available to work weeknights and weekends.
• Proficient in Sign Up Genius, Excel and Word; familiarity with Tessitura and SalesVu encouraged.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Background in Food and Beverage encouraged.
• Background in theater encouraged.
• Must be an excellent leader able to create a welcoming and safe environment.
• Strong interpersonal skills, remain calm in stressful situations, and adapt to shifting priorities.
• Able to stand for long periods, move quickly, and lift 10-25 lbs.

Responsibilities

• Ensure safety of patrons and volunteers; communicate emergency plans and protocols.
• Provide excellent customer service and cultivate a warm, welcoming environment for patrons, volunteers, and donors.
• Collaborate with Box Office and Food & Beverage teams to deliver the best experience.
• Effectively train all volunteer ushers.
• Communicate clearly with patrons, volunteers, and staff.
• Understand the theater's mission, shows, rentals, and classes offered.
• Handle patron inquiries and resolve conflicts swiftly and appropriately.
• Program and monitor volunteer sign-ups.
• Program and monitor ticket scanning equipment.

Skills

Customer service

Communication

Multitasking

Leadership

Tools

Sign Up Genius

Excel

Word

Tessitura

SalesVu

Job description

The Naples Players, Inc. is seeking an Assistant House Manager for part-time Front of House operations. In this role you will collaborate with Box Office, Food and Beverage, and volunteers to ensure an exceptional patron experience during performances and events.

Availability for weeknights and weekends is required. You will lead volunteer ushers, help train staff, and contribute to safety and hospitality behind the scenes by aligning with our mission and values.