Theatre Front of House Lead — Guest-Focused Ops

ArtPride New Jersey; Princeton (NJ); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Sick leave

Bereavement leave

Holiday pay

403(b) retirement plan

Tickets (free/discount)

Professional development

Free parking

Job summary

McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers provide on-the-ground leadership for all FOH activities, supervising a team of 15 to 20 staff, depending on the show, and ensuring a welcoming, safe environment for patrons, artists, and staff.

The role requires strong leadership, customer service, and multitasking abilities, plus ability to handle conflicts and emergencies.

Qualifications

• Leadership and management experience leading and working with large groups of people.
• Microsoft Office knowledge (Word, Excel & Outlook).
• Confident, approachable personality with excellent customer service.
• Diplomacy, interpersonal and teamwork skills; proven relationship builder.
• Thrives in fast-paced environments with composure and problem solving.
• Dedication to superior customer service with a welcoming demeanor.
• Collaborative mindset; works well with diverse backgrounds and styles.
• Position requires a valid background screening on file.

Responsibilities

• Manage and run all Front of House operations for each performance with patrons, artists, guests and staff.
• Communicate and align with performance guidelines and policies.
• Facilitate performance reports for each event.
• Maintain electronic devices (scanners, hearing devices, radios) and report issues.
• Check venue facilities before/after performances; report maintenance needs.
• Train FOH staff under the Front of House Manager.
• Address patron concerns or conflicts as escalated by ushers and staff.
• Conduct pre/post-performance debriefings with staff.
• Collaborate with Events & Operations Manager for transitions between performances.
• Support a welcoming environment and enforce Code of Conduct.

Skills

Leadership

Management

Customer service

Diplomacy

Problem solving

Teamwork

Multitasking

Communication

Tools

Microsoft Office

Job description

McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers provide on-the-ground leadership for all FOH activities, supervising a team of 15 to 20 staff, depending on the show, and ensuring a welcoming, safe environment for patrons, artists, and staff.

The role requires strong leadership, customer service, and multitasking abilities, plus ability to handle conflicts and emergencies.