Front of House Lead — Guest Experience & Tech Savvy

Squeeze Massage; Scottsdale (AZ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

Paid Sick Leave

Free massage monthly

Annual raises

Flexible schedules

On-site leadership

Snacks and branded swag

Quarterly training

Nurturing environment

Career advancement opportunities

Team-building offsites

Canine companions partnership

Zusammenfassung

Squeeze Massage in Scottsdale seeks a front-of-house coordinator to greet guests, deliver exceptional service, and keep the guest lounge in top condition. You will guide guests through our app, help with booking and membership, and resolve issues to ensure a seamless visit.

The role emphasizes hospitality, strong communication, and a tech-forward approach to delivering a five-star guest experience at a high-volume retail service environment.

Qualifikationen

• Experience managing front-of-house operations in high-volume retail/service environments.
• Excellent guest service focus and strong communication abilities.
• Comfort with technology and digital guest experiences.

Aufgaben

• Check in and greet guests with a warm, friendly welcome.
• Provide over-the-top guest service and address needs promptly.
• Maintain front-of-house and guest lounge to Squeeze standards.
• Assist guests with downloading the app, creating accounts, booking, and membership.
• Resolve guest issues in the shop to ensure a smooth experience.

Kenntnisse

Front-of-house operations

Guest service excellence

Communication skills

Multi-tasking

Hospitality orientation

Tech-savvy

Tools

Zendesk

Jobbeschreibung

Squeeze Massage in Scottsdale seeks a front-of-house coordinator to greet guests, deliver exceptional service, and keep the guest lounge in top condition. You will guide guests through our app, help with booking and membership, and resolve issues to ensure a seamless visit.

The role emphasizes hospitality, strong communication, and a tech-forward approach to delivering a five-star guest experience at a high-volume retail service environment.