Front-of-House Leader - Flexible Hours & Growth

Squeeze Massage; Charlotte (NC); Presencial; USD 15.000 - 20.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive hourly rate

1 free Mid Squeeze (50-minute massage)

All add-ons are complimentary

Flexible schedules

On-site leadership

Culture with snacks, peer rewards, and

Quarterly paid training

Nurturing environment

Leadership and career advancement

Team-building offsites

Resumo da vaga

Squeeze Massage is seeking a team member to manage front-of-house operations for a high-volume retail service environment. You will deliver first-class guest service and ensure the guest lounge meets Squeeze standards, while guiding guests through our app-based booking and payment platform.

The role emphasizes hospitality, energetic and detail-oriented work style, and a passion for health and wellness. Flexible shifts and a supportive leadership team encourage personal growth and career

Qualificações

• 1+ year in retail, preferably technology or front-desk, service-related experience.
• Proven track record in delivering an exceptional guest experience.
• Excellent problem solving and troubleshooting skills.
• Strong communication and multi-tasking skills.
• Experience with Zendesk preferred.

Responsabilidades

• Check in and greet guests with a warm and friendly welcome.
• Provide over-the-top, exceptional guest service.
• Ensure front of house and guest lounge is maintained to Squeeze standards.
• Assist guests with downloading the app, setting up their account, booking appointments, becoming a member, completing their appointment, and more.
• Resolve guest issues in the shop.
• One Weekend shift per week.

Conhecimentos

Guest service

Hospitality

Communication

Problem solving

Multi-tasking

Ferramentas

Zendesk

Descrição da vaga

Squeeze Massage is seeking a team member to manage front-of-house operations for a high-volume retail service environment. You will deliver first-class guest service and ensure the guest lounge meets Squeeze standards, while guiding guests through our app-based booking and payment platform.

The role emphasizes hospitality, energetic and detail-oriented work style, and a passion for health and wellness. Flexible shifts and a supportive leadership team encourage personal growth and career